Customer Care

Your Trusty Step-By-Step Guide to Setting Up Nimble CRM

Your Trusty Step-By-Step Guide to Setting Up Nimble CRM

Whether you’re completely new to working with contact relationship management databases, or a seasoned professional who has worked with multiple CRMs in the past, sometimes you need  a little helping hand. It never hurts to have a reliable resource on-hand to guide you through best practices when setting up your CRM.

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Marketing Optimization Modeling 101

Marketing Optimization Modeling 101

Companies expect their marketing to help them achieve the full profit potential for each and every customer. In fact, marketing’s primary responsibility to the organization it works for is to generate profitable revenue growth. The trick is to balance improving the value of your investment while maintaining or enhancing your customers’ satisfaction within your channels and touch-points. The sheer number of customers, products, and communication channels often makes this balancing act quite challenging. This challenge is compounded by shorter product life cycles, fierce competition, the rate of change, and fragmented markets.  

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We’re Hiring! Nimble is Looking for Customer Success Associates

We’re Hiring! Nimble is Looking for Customer Success Associates
By February 13, 2018 CRM, Customer Care, Using Nimble

It’s an exciting time here at Nimble. We’re growing and are looking for smart, empathetic, and ambitious individuals to join our Customer Success team.

Nimble is the kind of place where talented individuals can make a big impact. If you’re entrepreneurial, creative, and team-oriented, this is the right place for you! Read more ›

How to Use Nimble to Celebrate Your Customers’ Birthdays

How to Use Nimble to Celebrate Your Customers’ Birthdays

Simple recognition can go a long way in building strong customer loyalty. One of the greatests ways to show your existing customers and new leads that you care is by recognizing them on their birthday. Sending a cheerful birthday email is sure to put the icing on the cake. Read more ›

How To Make Your Customers Love and Trust You More On Social Media

How To Make Your Customers Love and Trust You More On Social Media

Let’s admit it – we all love to be with people who are always there for us, we have connection with, and are easy to talk to. And this is why we fall in love with companies that have excellent customer service.

Their customer service is always there when we have questions or problem, they respond right away, and they make us feel we’re talking to a real person. We may be living in a tech world but nothing beats genuine and humane. Read more ›

Poor Customer Service Habits To Break Today

Poor Customer Service Habits To Break Today

I think it’s safe to say that when it comes to our personal and work life, we’ve all developed some bad habits. Whether it’s skim reading through emails, never taking a work break, inefficient multitasking or even going over the speed limit to get to work quicker, we’ve all developed a robotic routine to help us cope with normal day to day chores. Though we understand these methods aren’t always the best way to achieve a goal, bad habits allow us to at least reach the goal in a timely manner. Who cares if the work is our best, right? Hmmm… not necessarily. Read more ›