How to Talk to Customers like They’re Your Friends
Ever had that moment when you only remembered someone because you needed something from them? Or ever felt like someone just reached out to you out of the blue, only...
Customer Care
Nimble is Growing — Are You a Good Fit for Our Team?
Nimble is a place where talented individuals can make a big impact and grow their career by learning valuable skills and creating connections. If you’re entrepreneurial, creative, and love working...
Six Ways to Disrupt Your Competition with Awesome Customer Service
In this webinar, Jon is joined by customer service expert Shep Hyken to discuss the convenience revolution and how it can transform your business. Shep is a New York Times...
How to Deliver Customer Service Experiences that Disrupt the Competition
In today’s business world, delivering good customer service is just a starting point. Customers know what good service looks like, and they expect it. So, how do you get from...
8 Ways to Improve Your CRM Strategy
I was speaking with a Nimble user recently when they asked if there are any hidden gems within Nimble and what they could possibly be missing in their CRM strategy....
7 Habits of Highly Successful Salespeople
Develop these sales habits and integrate them into your routine. Your sales will increase, you will become more motivated, and you will make more money.
A Step-By-Step Guide to Setting Up Nimble CRM
Whether you’re completely new to working with contact relationship management databases, or a seasoned professional who has worked with multiple CRMs in the past, sometimes you need a little helping...
Marketing Optimization Modeling 101
Companies expect their marketing to help them achieve the full profit potential for each and every customer. In fact, marketing’s primary responsibility to the organization it works for is to...
We’re Hiring! Nimble is Looking for Customer Success Associates
It’s an exciting time here at Nimble. We’re growing and are looking for smart, empathetic, and ambitious individuals to join our Customer Success team. Nimble is the kind of place...
How to Use Nimble to Celebrate Your Customers’ Birthdays
Simple recognition can go a long way in building strong customer loyalty. One of the greatests ways to show your existing customers and new leads that you care is by...
How To Make Your Customers Love and Trust You More On Social Media
Let’s admit it – we all love to be with people who are always there for us, we have connection with, and are easy to talk to. And this is...
Poor Customer Service Habits To Break Today
I think it’s safe to say that when it comes to our personal and work life, we’ve all developed some bad habits. Whether it’s skim reading through emails, never taking...
How To Create “Custom Table Settings” In Nimble
At Nimble, we strive to give you the simplest, smartest, and cleanest social CRM experience. Today, we’re happy to announce the ability to show custom data columns in the Contacts...
Nimble Tips You Should Steal: Your Top 3 Questions Answered
In case you haven’t heard, last week our team released our latest version of Nimble. Throughout the year, we have been slowly releasing new features such as Segmentation, Group Messaging,...
CRM Declutter 101 – Tidying Up Your Contact Data For The New Season
Who says you have to wait till Spring to keep your CRM database clean? Summer is slowly coming to an end which marks the beginning of a busier season and...
Sharing Data with your Team in Nimble
In my previous Tips for Teams article, I shared some of the ways your team can organize contacts and deals so that the public information doesn’t become overwhelming, and each...
Using Friendliness to Provide Great Customer Service
Here at Nimble, while we do host daily and weekly live webinars, the bulk of our customer support happens over email and through Twitter. Unlike interactions that occur over the...
5 Must-See TED Talks To Improve Your Customer Support
Customers are the foundation of any thriving business and understanding how to satisfy your clientele takes more than putting on a good smile and nodding occasionally. To truly impact your...
How to Write Better Support Emails for Humans
Chase Clemons (currently rocking customer support at 37signals) writes world-class customer service emails. Some of his best points and examples are summarized in this post. We think these techniques will...