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Shep Hyken
Shep Hyken
Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact (314) 692-2200 or check out his website. Visit The Customer Focus™. Follow Shep on Twitter @Hyken.
Business Success Customer Care Customer Experience

How to Deliver Customer Service Experiences that Disrupt the Competition

In today’s business world, delivering good customer service is just a starting point. Customers know what good service looks like, and they expect it. So, how do you get from...

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Shep Hyken September 17, 2018 Comments(0)

Social Business

By Our Recipes Shall Ye Know Us: Shep Hyken

My dad was the barbeque maestro. He made the most amazing hamburgers. I couldn’t understand why his burgers were so much better than mine. Maybe it was his technique. He...

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Shep Hyken February 22, 2013 Comments(0)

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