Using Twitter for Customer Support and Service
I love when the apps I use have Twitter handles for support. I mean - absolutely love it. It's quick, concise, and easy to use. Nothing new to learn on...
Chase Clemons
Chase is the guy behind Support Ops, a community devoted to bringing humanity back to the world of customer support. He works on the stellar support team at 37signals.
How to Write Better Support Emails for Humans
Chase Clemons (currently rocking customer support at 37signals) writes world-class customer service emails. Some of his best points and examples are summarized in this post. We think these techniques will...