Even More Tips to Win the Hearts of Your Customers and Prospects
Love is in the air this time of year, but we should show appreciation to those we care about all year round! (more…)
Customer Focus
How To Manage Communication With Clients For Sustainable Business Growth in 2021
All successful entrepreneurs are alike, all struggling entrepreneurs have client communication issues. (more…)
Why Customer Sales Complaints Are Good For Your Business
Clients are the most vital element of every business. If you want to guarantee and maintain your company's success, you need to attract more customers and retain the old ones....
6 Best Practices for Protecting Customer Data in 2020
How well you protect customer data can directly impact your reputation and limit your organization's progress. If people perceive that you fall short of safeguarding their information adequately, they'll resist...
3 Creative Ways to Use Your Website Content to Build Trust with Online Customers
No ifs, ands, or buts about it, customers need to trust your business if they are going to buy from you. Unfortunately, most consumers have had a negative interaction with...
5 Ways Using a CRM Improves Customer and Prospect Relationships
You already have a great product, and you're selling it at a competitive price. (more…)
Win Back Your Lost Customers by Following These Tips
Do not give up on the customer if you lose them. It is much easier for a business to retain a customer than find a new one. Rejection is difficult...
How to Incorporate Customer Data Into Your Marketing Plan
Data collection has become a priority for strategic marketers. Brands can collect information, as well as contextualize it in a way that allows them to understand what customers want and...
Create a Marketing Strategy that Drives Customer Retention in These 7 Easy Steps
Whether you’re running a multinational agency or a small local business, you must have wondered how to properly retain your customers in the long run. Highly successful businesses understand the...
3 Simple Ways to Collect Honest Feedback for Effective Relationship Management
These days, 86% of shoppers actively search for reviews before making a purchasing decision. With this in mind, most companies are highly motivated to gather and publish reviews to help...
100 Great Technologies That Will Streamline Your Business
The flexible, affordable, and convenient nature of subscription services make them a natural choice for companies looking to streamline operations in every aspect of their business. The rise of cloud...
4 Ways to Manage Your Online Reputation with Positive Customer Reviews
Word of mouth personal recommendations ranks #1 as the most trusted form of advertising, according to the ‘Under the Influence: Consumer Trust in Advertising‘ report by Nielsen. Consumers trust online...
Why Warm + Cold Calling Make a Winning Combination
Today many unsolicited sales calls go unanswered. Sales managers and modern sales and marketing professionals are up for a bad time against potential customers and savvy buyers who have easy...
7 Social Customer Relationship Management Tips for Any Business
The world is seeing rapid change triggered by the fast advancements in technology which also transform passive consumers into active participants. Many companies are no longer investing in creating products...
Poor Customer Service Habits To Break Today
I think it’s safe to say that when it comes to our personal and work life, we’ve all developed some bad habits. Whether it’s skim reading through emails, never taking...
Using Friendliness to Provide Great Customer Service
Here at Nimble, while we do host daily and weekly live webinars, the bulk of our customer support happens over email and through Twitter. Unlike interactions that occur over the...
5 Must-See TED Talks To Improve Your Customer Support
Customers are the foundation of any thriving business and understanding how to satisfy your clientele takes more than putting on a good smile and nodding occasionally. To truly impact your...
Using Product Knowledge to Deliver Great Customer Service
There are many qualities that come together to create a fantastic customer support representative: Empathy, Creativity, and Friendliness, just to name a few! One of the top qualities one must...
Self-Care Tips For The Dedicated Customer Care Agent
Working in customer care can be a rewarding job for those of us who love helping others! Here at Nimble, we understand the importance of providing our customers with the...
Contact Management: Organizing Your Contacts in Nimble
Getting to Know Your Leads You’ve got a lunch meeting with a potential client coming up. What tools do you use to prepare? Small talk about the establishment and the...
Service Provider OR Value Creator: Escape the Classic Marketing Catch-22
The sales team loves you – because you are always responsive to their ad hoc requests for a presentation, brochure, case study, or email campaign NOW. The CEO may love...
How to Use Empathy to Increase Customer Care Success
You’re waiting in line at a clothing store. The only element that stands between you and your receipt is the little old lady in front of you screeching about why...
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Nimble Crowned CRM King in GetApp’s Ranking of Top 25 CRMs
Nimble is honored to be named the #1 CRM platform in GetApp’s inaugural ranking of top 25 CRM solutions. GetApp is an online marketplace for cloud-based business apps and specializes...
Educating Consumers is Just as Important as Educating Employees
Education is very important not just for the consumer but employees as well. Training and marketing have the same goal: they all seek to change the behavior. Even as the...
Measuring the Value of Market and Customer Intelligence
We received a call the other day from a marketing executive at a company that wanted to explore conducting market research and how to measure its value. To gather intelligence...