There are many qualities that come together to create a fantastic customer support representative: Empathy, Creativity, and Friendliness, just to name a few! One of the top qualities one must possess to consistently deliver a great customer experience is knowledge […]
Using Product Knowledge to Deliver Great Customer Service Read More »
Working in customer care can be a rewarding job for those of us who love helping others! Here at Nimble, we understand the importance of providing our customers with the best support possible. We hire people for this job who
Self-Care Tips For The Dedicated Customer Care Agent Read More »
Getting to Know Your Leads You’ve got a lunch meeting with a potential client coming up. What tools do you use to prepare? Small talk about the establishment and the food will only take you so far. How can you
Contact Management: Organizing Your Contacts in Nimble Read More »
The sales team loves you – because you are always responsive to their ad hoc requests for a presentation, brochure, case study, or email campaign NOW. The CEO may love you too – because you are filling the pipeline as
Service Provider OR Value Creator: Escape the Classic Marketing Catch-22 Read More »
You’re waiting in line at a clothing store. The only element that stands between you and your receipt is the little old lady in front of you screeching about why she should be allowed to return her year-old moccasins. She
How to Use Empathy to Increase Customer Care Success Read More »
Nimble is honored to be named the #1 CRM platform in GetApp’s inaugural ranking of top 25 CRM solutions. GetApp is an online marketplace for cloud-based business apps and specializes in helping small and medium-sized businesses find, research and get
Nimble Crowned CRM King in GetApp’s Ranking of Top 25 CRMs Read More »
Education is very important not just for the consumer but employees as well. Training and marketing have the same goal: they all seek to change the behavior. Even as the gap between training and marketing seems to close fast, the
Educating Consumers is Just as Important as Educating Employees Read More »
We received a call the other day from a marketing executive at a company that wanted to explore conducting market research and how to measure its value. To gather intelligence they have relied primarily on second-hand information from conversations their
Measuring the Value of Market and Customer Intelligence Read More »
Nimble is an innovative CRM system that allows you to import all of your contacts from social networks such as Twitter, Linkedin, Facebook, Gmail, etc., as well as vCards and CSV files. We’ve even developed an app that enables you
How To Corral Your Contacts From The Get Go – Pt. 1 Read More »
One of our associates is preparing to send her child, Evan, off to a 3-week overnight summer camp for the first time. Over the past few months she’s shared how the family went about selecting the right camp for them,
The Customer Experience: What We Can Learn from Going to Camp Read More »
