Customer Focus

Poor Customer Service Habits To Break Today

Poor Customer Service Habits To Break Today

I think it’s safe to say that when it comes to our personal and work life, we’ve all developed some bad habits. Whether it’s skim reading through emails, never taking a work break, inefficient multitasking or even going over the speed limit to get to work quicker, we’ve all developed a robotic routine to help us cope with normal day to day chores. Though we understand these methods aren’t always the best way to achieve a goal, bad habits allow us to at least reach the goal in a timely manner. Who cares if the work is our best, right? Hmmm… not necessarily. Read more ›

Using Friendliness to Provide Great Customer Service

Using Friendliness to Provide Great Customer Service
By June 29, 2016 Customer Care, Customer Focus

Here at Nimble, while we do host daily and weekly live webinars, the bulk of our customer support happens over email and through Twitter. Unlike interactions that occur over the phone or face to face, text conversations can sometimes be difficult to convey meaning and tone. This means that it is very important to carefully choose your words, and consciously make sure each email and Tweet leaves your customers knowing that they are welcome to reach out anytime, and you are happy to help out. The tips below are just a few ways that our Nimble Care Ninjas deliver friendly customer service daily! Read more ›

5 Must-See TED Talks To Improve Your Customer Support

5 Must-See TED Talks To Improve Your Customer Support
By June 24, 2016 Customer Care, Customer Focus

Customers are the foundation of any thriving business and understanding how to satisfy your clientele takes more than putting on a good smile and nodding occasionally. To truly impact your customer’s journey, you must be willing to put your ego aside and place yourself in their shoes – to show empathy, to connect and to truly listen without bias. Having strong emotional intelligence does not come easy to everyone but with enough sincere practice, it can be cultivated. Read more ›

Using Product Knowledge to Deliver Great Customer Service

Using Product Knowledge to Deliver Great Customer Service

There are many qualities that come together to create a fantastic customer support representative: Empathy, Creativity, and Friendliness, just to name a few! One of the top qualities one must possess to consistently deliver a great customer experience is knowledge of the product your users will be making a part of their daily lives. Read more ›

7 Social Customer Relationship Management Tips for any Business

7 Social Customer Relationship Management Tips for any Business

The world is seeing rapid change triggered by the fast advancements in technology which also transform passive consumers into active participants. Many companies are no longer investing into creating products that they can then push down the pipeline to passive audiences. Nowadays, ideas are flowing back up from the consumers to the producers. Read more ›

Self-Care Tips For The Dedicated Customer Care Agent

Self-Care Tips For The Dedicated Customer Care Agent
By March 8, 2016 Customer Focus

Working in customer care can be a rewarding job for those of us who love helping others! Here at Nimble, we understand the importance of providing our customers with the best support possible. We hire people for this job who demonstrate stellar emotional intelligence. They are naturally patient, empathic and attentive listeners. As a Care Ninja, I am constantly putting these skills to work when communicating with different people from all over the globe! Each customer comes with their own unique personalities and stories to tell. Depending on the scenario, I must be ready to take on any subject that may arise. This could be both good or bad.   Read more ›