Strategies 101

Using Product Knowledge to Deliver Great Customer Service

Using Product Knowledge to Deliver Great Customer Service

There are many qualities that come together to create a fantastic customer support representative: Empathy, Creativity, and Friendliness, just to name a few! One of the top qualities one must possess to consistently deliver a great customer experience is knowledge of the product your users will be making a part of their daily lives. Read more ›

Challenging Knowledge, Promoting Openness with Luis Suarez

Challenging Knowledge, Promoting Openness with Luis Suarez

Luis Suarez guests the show to tell us all about surviving 2 months without broadband, and the digital tools he’s using to make his business swing. A bit of a provocateur, he ditched email back in 2008 and works out of Spain. Read more ›

Word-of-Mouth: The Path to Success

Word-of-Mouth: The Path to Success

Step One – Identify Your “Mouths”

Breaking it down.

Word: what people know about you that they’ll want to share with others.

Mouth: the number of people that you have relationships with that are willing to share your “Word” with others. Getting more word-of-mouth for your business comes from investing in building relationships with the people that matter most and making it easier for them to share your word. Read more ›

8 Ways Social Recruiters Use Social Media To Find Your Personal Brand

8 Ways Social Recruiters Use Social Media To Find Your Personal Brand

Do headhunters find your background and value appealing? Or, is your head in the sand with your personal brand?

If you grew up when televisions were black and white, you probably saw many Tarzanepisodes where he was saving a jungle visitor from lions, tigers and … headhunters. Read more ›

5 Ways Outsourcing App Development Security Will Help You Cut Costs

5 Ways Outsourcing App Development Security Will Help You Cut Costs

IT managers today are faced with many tasks and not enough time to complete them all. While these individuals are primarily tasked with ensuring that their top developers efficiently write code lines, they are also often regarded as the responsible parent in charge of maintaining application security. Given that web applications often entail the transfer of secure information, regulatory requirements are generally the norm. As such, identifying vulnerabilities and company weak spots shouldn’t and can’t be overlooked. Read more ›

Do You Know the New Rules of Selling?

Do You Know the New Rules of Selling?

Sales is being radically redefined like never before. With buyers now in possession of unlimited information, online content is quickly becoming the dominant driver for commerce. Today anyone working in sales – and that includes entrepreneurs, business owners, doctors, and many others – needs to possess entirely new skills. Unfortunately most organizations are still using traditional selling models developed for a different time.    Read more ›