Articles by: Samantha

Nimble Tips You Should Steal: Your Top 3 Questions Answered

Nimble Tips You Should Steal: Your Top 3 Questions Answered
By October 10, 2016 CRM, Customer Care, Nimble Tips, Using Nimble

In case you haven’t heard, last week our team released our latest version of Nimble. Throughout the year, we have been slowly releasing new features such as Segmentation, Group Messaging, Gmail Tracking, etc. We finally decided to give this new bundle of features a name –  Nimble 4.0! Read more ›

CRM Declutter 101 – Tidying Up Your Contact Data For The New Season

CRM Declutter 101 – Tidying Up Your Contact Data For The New Season

Who says you have to wait till Spring to keep your CRM database clean? Summer is slowly coming to an end which marks the beginning of a busier season and though putting aside your responsibilities to go play in the sun, may sound tempting, taking the time during the slower business season to clean up your account will help you in the long run.

Here are a few steps you can take to clean up the contacts in your Nimble account and alleviate time on future data cleaning: Read more ›

Tips For Managing Your Office Workload

Tips For Managing Your Office Workload
By July 25, 2016 Productivity, Using Nimble

Ever felt like you are doing a million things throughout your work day but still can’t get a thing done? You start your day feeling confident, you answer emails, make a few phone calls, run some errands and before you know it, the clock strikes 5PM and it’s time to pack up and leave. Yes, you could put in the extra work and stay late but this shouldn’t become an everyday habit. Read more ›

5 Must-See TED Talks To Improve Your Customer Support

5 Must-See TED Talks To Improve Your Customer Support
By June 24, 2016 Customer Care, Customer Focus

Customers are the foundation of any thriving business and understanding how to satisfy your clientele takes more than putting on a good smile and nodding occasionally. To truly impact your customer’s journey, you must be willing to put your ego aside and place yourself in their shoes – to show empathy, to connect and to truly listen without bias. Having strong emotional intelligence does not come easy to everyone but with enough sincere practice, it can be cultivated. Read more ›

5 Signs You Just May Be Ready For A CRM

5 Signs You Just May Be Ready For A CRM
By May 17, 2016 Sales, Small Business, Using Nimble

Ever wondered if your team might be ready for a CRM? CRM stands for customer relationship management which empowers you to get organized, build and engage your community in an authentic way, filter communication, strengthen your customer’s experience and much more. Read more ›

Put A Little Spring In Your Step! – Spring Activities to Boost Company Morale

Put A Little Spring In Your Step! – Spring Activities to Boost Company Morale
By April 12, 2016 Nimble Tips

Spring is nature’s way of saying, “Let’s party!” – That’s a quote by the late Robin Williams and he may have been onto something. From 9AM – 5PM, Monday – Friday, we are tied to our keyboard and mouse submerging ourselves in the humble workaday world of answering emails and printing papers. Whatever your routine may be, it becomes solely a mindset of work work work.  But we know what they say about all work and no play…. Read more ›