The Oldest Social Gesture: The Handshake
LEADING THOUGHTS Once upon a time (a year or so ago), I tweeted something, to which someone responded: "Hey, you should meet @alizasherman". I no longer remember the particulars of...
Nimble.com Blog - Page #172
All Ears: Listening Is One Part Science, Two Parts Art
LEADING THOUGHTS Back in the day, businesses could afford to keep an arm's length from their customers. While just about every company waxed poetic about customer support and being customer-centric,...
Swimming In The Social River
LEADING THOUGHTS Twitter is a river. Think of the image that a river conjures up... It's babbling, full of life, effervescent. In some areas, it appears to move really fast,...
Hello, Nimble!
OUR STORY I had the distinct priviledge to get to know Jon Ferrara on Twitter through Social CRM conversations and the #scrm hashtag. He told me about the startup he...
People Remember How You Make Them Feel Not What You Say
LEADING THOUGHTS I had a customer experience last night that almost brought tears to my eyes and I wanted to personally share it with you. My son had a English class...
Social Business: Three New Required Roles For Your Company, By Brian Vellmure
TRUSTED VOICES It is our great pleasure to inaugurate the Trusted Voices section with a post from Brian Vellmure, a renowned thought leader in everything related to strategic customer focused...
What The Heck Is Social, Social Business, Social Media and Social CRM?
LEADING THOUGHTS It seems everywhere you go you hear about the effect that Social Media will have on all of our lives. I thought I'd take a few moments to...
What? Another CRM System? Why Nimble? Why Now?
OUR STORY Today more than ever, businesses need to attract and retain customers. But the way they do it has radically changed. The old days of yelling at their customers...
The History Behind Nimble
OUR STORY Hi, my name is Jon Ferrara. I am the founder and CEO of Nimble. I welcome you to our community and invite you to join us on...