CRM For Churches: How To Use It To Grow Your Parish

The concept of Customer Relationship Management (CRM) isn’t just reserved for businesses. Churches, too, are recognizing the invaluable benefits of adopting CRM systems to foster stronger connections within their congregations. CRM for churches goes beyond mere management; it’s about nurturing and deepening relationships with members, visitors, and the community at large. By leveraging CRM tools tailored to their specific needs, churches can streamline communication, track member engagement, and personalize interactions. 

From managing volunteer efforts to tracking attendance and event planning, CRM empowers churches to better understand the needs and preferences of their members, allowing for more targeted outreach and ministry.

Church Management System (ChMS) vs. Contact Relationship Management (CRM)

Church Management Systems (ChMS) and Customer Relationship Management (CRM) systems serve overlapping yet distinct purposes within a church’s administrative infrastructure. While both aim to streamline operations and enhance engagement, they do so through different lenses.

ChMS primarily focuses on internal administrative tasks essential for the day-to-day functioning of a church. It includes functions such as member database management, contribution tracking, volunteer scheduling, and event management. Essentially, ChMS provides the backbone for organizing and managing the logistics of church operations efficiently.

On the other hand, CRM systems are more outward-facing, emphasizing the cultivation and nurturing of relationships with members, visitors, and the broader community. CRM tools enable churches to track interactions, analyze engagement patterns, and tailor communication to individual preferences. By understanding the unique needs and interests of each member, CRM empowers churches to deliver more personalized outreach, resulting in deeper connections and greater retention.

While ChMS handles the internal logistics of church management, CRM complements it by providing insights and strategies for fostering meaningful connections and enhancing the overall church experience. Together, these systems create a comprehensive framework that supports both the operational and relational aspects of church ministry.

Key Features of ChMS:

  • Attendance Tracking

  • Child Check-In

  • Pastoral Teams

  • Lay Leaders Management

  • Denominations & Dioceses

  • Event Management

  • Member Portal

  • Online Giving

  • Pledge Management

  • Small-Group Management

  • Volunteer Management

Key Benefits of CRMs:

  • Interaction Tracking

  • Communication Tools

  • Task and Calendar Management

  • Reporting and Analytics

  • Integration Capabilities

  • Workflow Automation

  • Mobile Accessibility

  • Segmentation and Targeting

  • Donor Management


Utilizing CRM in Contemporary Church Operations: Illustrated Examples

Churches are increasingly embracing innovative solutions to better connect with their communities and streamline their operations. One such tool that has emerged as a cornerstone for modern church management is Customer Relationship Management (CRM) software.

  • Member Engagement: CRM systems facilitate personalized outreach by managing member databases and tracking attendance, allowing churches to tailor communications and events based on members’ interests and participation.
  • Volunteer Management: Churches streamline volunteer coordination with CRM tools, organizing schedules, assigning tasks, and tracking contributions to ensure smooth event execution and maximize volunteer engagement.
  • Donation Tracking: CRM platforms automate donation tracking and receipting processes, simplifying financial management and ensuring compliance with regulatory requirements.
  • Efficient Resource Allocation: By harnessing CRM technology, churches optimize resource allocation, foster stronger connections with their congregations, and fulfill their mission more efficiently.

Best Church Management SaaS Systems

  1. Realm: A comprehensive church management solution offering features like member database management, communication tools, and event planning. Pricing starts at $40-$100 per month depending on church size and features.
  2. Breeze ChMS: A user-friendly ChMS with features including contact management, contribution tracking, and volunteer management. Pricing ranges from $50-$115 per month based on church size.
  3. ChurchTrac:An affordable option providing member tracking, contribution management, and attendance tracking.Prices start at $5-$45 per month depending on the plan selected.
  4. ChurchWindows: Offers a robust suite of church management tools including accounting, payroll, and membership tracking. Pricing available upon request on their website.
  5. Servant Keeper: A customizable ChMS offering member management, attendance tracking, and donation tracking.Pricing starts at $299 per year for small churches.
  6. Tithe.ly Church Management: Integrates with easyTithe for seamless donation management and offers additional features like event planning and member communication. Pricing starts at $49-$149 per month.
  7. Church Community Builder: A comprehensive CRM system tailored for churches, offering member engagement tools, volunteer management, and event registration. Pricing available upon request on their website.

Best CRMS for Churches

  1. Nimble CRM: Nimble CRM is a comprehensive contact management solution offering contact organization, communication tracking, segmentable contact lists, and task management.Nimble CRM offers a Contact plan starting at $24.90 per user per month and a Business plan starting at $29.90 per user per month.
  2. Insightly:Insightly offers contact management solutions featuring contact organization, project management, and email integration.Insightly offers a Plus plan starting at $29 per user per month and a Professional plan starting at $49 per user per month.
  3. Zoho CRM: Zoho CRM offers contact management features including contact organization, lead management, and email integration.Zoho CRM offers a Standard plan starting at $14 per user per month, a Professional plan starting at $23 per user per month, and an Enterprise plan starting at $40 per user per month.
  4. Agile CRM: Agile CRM offers contact management tools including contact organization, lead scoring, and email marketing automation.Agile CRM offers a Starter plan starting at $8.99 per user per month, a Regular plan starting at $29.99 per user per month, and an Enterprise plan starting at $47.99 per user per month.

Nimble: Your Simple Church CRM That Helps Save Time For Community

Navigating the ins and outs of church management just got simpler with Nimble. Nimble is a user-friendly CRM (Customer Relationship Management) system that helps save time while fostering community connections.

Nimble allows your organization’s contact information neatly organized in one place, accessible at your fingertips. With Nimble, you can effortlessly manage member relationships, coordinate events, and keep communication flowing smoothly.

What’s more, Nimble streamlines administrative tasks so you can spend less time on paperwork and more time serving your community. From organizing volunteers to tracking attendance and communications, Nimble makes it easy to stay organized and focused.