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Real-time chat that turns every visitor into a contact — automatically, in your CRM, with no Zapier and no extra tools. Bundled with Web Forms for $12/month.
Right now, someone is on your website. They’re reading your pricing page. They’re comparing you to two other options. They have one specific question — and if they don’t get an answer in the next thirty seconds, they’re going to close the tab, and you’ll never know they were there.
That’s the quiet conversation happening on every website, every day. Visitors deciding. Weighing. Hesitating. And then leaving.
Today, we’re launching Nimble Web Chat — so those quiet conversations finally get answered. It’s the latest addition to Nimble’s evolution into a full engagement platform for your entire team, bringing every customer touchpoint — from email to web, and now live chat — into one place where your whole company can act on it.
Every Storefront Has a Bell on the Door
When a customer walks into a physical store, a bell rings. Someone looks up. The conversation starts right there — while the customer is still in the room, while the question is fresh, while the decision is live.
On the web, that bell has been missing. Visitors come and go silently. The closest thing to a bell most websites have is a contact form — the one that asks for your name and email and promises a callback in 24 to 48 hours. Most people don’t fill it out. The ones who do are gone before you can call back.
Nimble Web Chat is the bell. The moment a visitor opens the chat, your team knows — on desktop, in the browser, or on a phone. You can answer the question while they’re still on your pricing page. You can clarify a feature while they’re still comparing. You can offer a demo while the interest is still hot.
What your visitor sees: the chat widget on a page, ready to start a conversation.
— Jon Ferrara, founder and CEO, Nimble
Every Chat Becomes a CRM Record — Automatically
Here’s what makes Nimble Web Chat different from every other chat tool on the market: visitor chats, contact created, conversation logged, CRM record built — automatically. No Zapier. No CSV import. No manual entry. No “let me copy this into our CRM later.”
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Every other chat tool makes you bridge that gap yourself. You pay for the chat tool, then you pay for an integration platform, then someone on your team spends part of every week making sure the connection didn’t break. Nimble Web Chat lives inside your CRM. The conversation, the contact, the history — same workspace, same record, no plumbing.
So when sales follow up tomorrow, they’re not starting from scratch. They’re continuing a conversation that already started.
One Platform, Every Step of the Relationship
Web Chat is the last piece of something we’ve been quietly building for years: a complete relationship engagement platform that takes a contact from the moment they show interest all the way through to a closed deal — and beyond.
No other CRM at this price point does all of this natively. Most charge extra for chat. Or extra for forms. Or extra per seat. Or extra for the integration to make any of it work together. We don’t.
$12 a Month. One Platform. The Whole Loop.
Nimble Web Chat is bundled with Web Forms for $12 per month per company. One flat price for your entire team.
The bundle includes 10 capture points you can split between forms and chats however you want. Five forms and five chats. Ten chats and zero forms. Three forms, six chats, and one form on a campaign landing page — it’s your call. Need more? You can scale up in increments of 10 for another $12/month.
Built to Be Used, Not Just Installed
Real-time chat is only useful if your team can actually keep up with it. Nimble Web Chat is designed for small teams that can’t live in a chat tab all day.
- Smart notifications. Get pinged the moment a visitor starts a conversation — desktop, browser, or mobile. No more checking back later to see if anyone reached out.
- AI Chat Helper. Engage visitors automatically when no one’s available. It asks the questions you’d ask, captures the information you’d need, and writes a session summary so you can pick up the conversation cold and still know exactly what’s going on.
- Multiple chat widgets. One on the pricing page with sales-team routing. One on the support page with a different welcome message. One on a campaign landing page that only runs for that campaign. Each is fully customizable.
- Mobile parity. iOS and Android apps mean you can answer chats from anywhere — the airport, a meeting, a coffee shop. The bell follows you.
- Works with the website you already have. Wix, Squarespace, Shopify, WordPress, custom HTML. Copy a snippet of code into your site, and you’re live in five minutes.
Part of an Expanding Sales and Email Marketing Stack
Web Chat didn’t come out of nowhere. It’s the latest in a year of continuous investment in Nimble’s sales and email marketing tools.
Over the past twelve months, we’ve shipped:
- Nimble Email Marketing with unlimited sending and a drag-and-drop campaign editor;
- Group Messages for one-off broadcasts to segmented audiences;
- Email Sequences for automated, multi-step drip campaigns;
- AI Email Templates for instant generation of polished, personalized outreach, and
- Send From Multiple Senders, so your whole team can run campaigns under their own names.
Now Web Chat and Web Forms join that stack as the inbound-capture pair that completes the loop. Every piece of it lives natively inside Nimble. So when a visitor messages you on a pricing page, that conversation joins their email history, their sequence enrollment, their pipeline status — the whole relationship in one place.
Relationships Don’t Start at the Transaction. They Start Here.
Every visit to your website is a chance to start a relationship. Most of those chances are lost in silence.
With Nimble Web Chat, the silence ends. The bell rings. The conversation starts. And from that first message onward, the relationship lives in one place, with full context, ready for whatever comes next — the next email, the next follow-up, the next deal, the next year.
That’s what one platform looks like. That’s what the loop looks like, closed.
See how Nimble Web Chat turns visitors into relationships.
