Clay Franklin Articles by: Clay Franklin

Is Your Company Socialized?

Is Your Company Socialized?
By May 6, 2013 Small Business

Many companies are still trying to determine the return on investment (ROI) for Social Media activities. ¬†Other companies have embraced it and are even providing customer service with Twitter and Facebook and other social media sites. In my opinion, this service and support engagement on social channels is the next frontier for addressing the needs of your community of raving fans, loyal customers, and disgruntled grumblers — as well as a great place for the occasional promotion. Read more ›