Nimble Earns Top Customer Satisfaction Scores for Small Business Sales Intelligence Tools

We’ve been named the top Sales Intelligence Software Tool for Small Business Satisfaction and overall Market Leader for the eighth consecutive time by G2 Crowd (the world’s leading business software reviews platform)!

Nimble has been named Sales Intelligence Leader based on receiving the highest Customer Satisfaction scores in all small business sales intelligence categories, according to verified user reviews, and having a large Market Presence. Nimble is also recognized as a Market Leader for small business CRM and email tracking.

Most Loved Sales Intelligence Tool

97 percent of Office 365 and G Suite users rated Nimble 4 or 5 stars for providing data and insights that help salespeople find new opportunities and take advantage of them. Specifically, Nimble earned top scores for small business teams in the following categories:

  • Most Implementable, based on deployment and implementation data. Users report an average of 12 days to go-live, versus the 27-day category average.  They also report a 78 percent user adoption rate, vs. 66 percent reported for the category overall.
  • Best Relationship Tool, based on ease of doing business with, quality of support, and likelihood-to-recommend data. Users said they would be likely to recommend Nimble at a rate of 92 percent.
  • Best Results, based on the estimated return on investment and meets requirements data. Average ROI for Nimble is six months, versus 10.1 months for the category average.
  • Best Usability, based on ease of use, ease of administration, and adoption data.  Nimble earned a 9.02 usability score, versus 8.1 percent for the category average.

jon ferrara“We are grateful to the hundreds of Nimble customers who continue to share their experiences using Nimble to improve the quality and quantity of sales leads and access data and insights needed to take advantage of them,” said Nimble CEO Jon Ferrara. “Regardless of whether customers use Nimble as a stand-alone CRM with in-the-box enrichment or as a sales intelligence tool for their existing CRM system, Nimble has been instrumental in helping teams and individuals drive business opportunities and close deals more effectively to propel rapid growth.”  

anthony miller“Nimble gave me game-changing information on a contact I was about to meet with,” said Anthony Miller, CEO of IT consultancy and services firm Wot-Link. “In addition to being the CIO, I found out the contact was also the CEO and one of the owners, sat on several boards, and ran a nonprofit. I walked into that meeting much more prepared knowing I was meeting with a critical decision maker. Nimble gave me that insight I wouldn’t have known otherwise.”

brad banyasNimble minimizes the amount of research our sales reps have to do so they can focus on making productive connections,” said Brad Banyas, CEO of OMI. His SaaS communications management company is using Nimble to enrich Salesforce contacts. “We estimated saving about 10 hours a week by using Nimble.”

How to Get Started

If you do not have a Nimble account yet, we invite you to try it for free for 14 days.

Stay tuned for more product announcements as we evolve Nimble into the best CRM for Office 365 and G Suite teams.  Next up on our roadmap are Contact Record redesign, Reports and Contact Privacy.

Watch this video from our Nimble CEO Jon Ferrara as he shares more about our 2019 Roadmap Vision.

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