Nimble, the pioneer in Social Selling CRM, has been crowned a Market Leader and #1 in CRM Customer Satisfaction by G2 Crowd, the world’s leading business software review platform. And we owe our customers who took the time to write the reviews that made this happen.
The G2 Crowd Grid for Customer Relationship Management is an in-depth report of over 35 CRM vendors, and Nimble was #1 in customer satisfaction based on independent reviews from over 2,500 global users of relationship management tools.
Nimble shared market leadership with Salesforce, Microsoft and was ranked ahead of 34 other relationship software providers in customer satisfaction.
The Simply Smarter Social CRM
“Nimble would like to thank its 6,000+ global customers who leverage our simply smarter CRM to replace legacy customer relationship platforms that require too much work to install and maintain,” said Jon Ferrara, CEO of Nimble. “The G2 Crowd Ratings validate the power, simplicity and high value Nimble provides its customers.”
Nimble Works For Me, Everywhere I Work
“What I love about Nimble is that it automatically builds our CRM database by gathering our existing contact and company records and linking them to our team’s emails, calendar events and social interactions,” said Chris Herbert, CEO of the Mi6 Digital Agency. “Nimble works everywhere we work: Chrome browser apps, inbox, social sites like LinkedIn, Twitter, Facebook, Instagram, AngelList, Crunchbase and Google+, and even our Apple iOS and Android mobile devices.”
Our Customers Say It Best
“[Nimble CRM] is easy to set up. I uploaded [more than 3,500] contacts and 30 deals on day one and was completely up and running [two] days later. The tool is easy to navigate and quickly links deals to contacts and [vice] versa.” – Luke Wissmann, VP of Sales and Business Development
“I love NIMBLE! It’s like having a personal assistant track every contact interaction. Every important person I come across in emails, websites and social gets created or updated ‘auto-magically.’ It’s expanding my relationship connectivity way beyond LinkedIn and helps me build stronger relationships.” – Kurt Shaver, LinkedIn Sales Speaker and Trainer
Nimble makes my network manageable. My LinkedIn connections are out of hand so I use Nimble CRM to bring them back into focus. – Viveka von Rosen, LinkedIn Expert
Nimble is the most user-friendly CRM I’ve found! The social integration allows us to keep up w/ recent news about customers & prospects. – Brittany Fitzpatrick, Startup CEO
Nimble is The #1 Rated CRM
These awards follow recent accolades for Nimble, including: #1 CRM for Small Business by Technology Advice, Highest Rated Software by Small, Mid-Size and Enterprise Business Users, Highest Rated CRM, Highest Rated Sales Intelligence, Best Software 2014 and Highest Rated Ease-of-Setup. Nimble was also recognized previously as #1 Sales Intelligence in Customer Satisfaction and overall High Performer.
G2 Crowd Grid Report Spring 2015 Highlights
• Nimble has been named a Leader based on receiving a high customer satisfaction score and having a large market presence. 97% of users rated it 4 or 5 stars, the highest satisfaction of all CRMs and 96% of users believe Nimble is headed in the right direction.
• 96% of reviewers answered ‘Yes’ when asked if the product was headed in the right direction compared to the 78% average for the category.
• Nimble was the highest-rated CRM for Social Network Integration at 93% satisfaction compared to the 72% average for the category.
• The average reported implementation time for Nimble was .3 months. The average across all CRM products was 2.2 months.
• The average payback period in which users received a positive ROI was 4 months. The average across all CRM products was eight months.
In today’s socially-savvy environment, software buyers rely on thoughtful peer reviews to make decisions. G2 Crowd asks reviewers for thorough and balanced reviews, as well as incorporating data aggregated from online sources and social networks. As such, we encourage you to share your Nimble experience with others.
This latest G2 Crowd grid is exciting and gratifying feedback on how we are serving our customers. The results are a strong third-party validation of the high value we put on listening and responding to our customers’ suggestions. We believe our unique relationship with our users is a competitive advantage — one that continues to bear fruit. As always, we deeply appreciate your support.
About G2 Crowd – G2 Crowd is the world’s leading business software review platform, leveraging its roughly 30,000 user reviews to drive better purchasing decisions. Technology buyers, investors and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to G2Crowd.com.