We’re excited to introduce the new Message Thread View, making it easier than ever to access and review all emails in a conversation thread with a single click. Now, you can quickly see the full context of your customer interactions, all in one organized view.
Why the Redesign Matters
In business, communication is everything. Missing a message or struggling to find a past conversation can slow down your processes, harm client relationships, and even cost you deals. Nimble’s new message thread redesign was created with this in mind. Our users asked for a simpler, more powerful way to manage their conversations, and we delivered.
Now, whether you’re following up with a lead, reviewing client communications, or just trying to stay on top of your daily conversations, Nimble makes it easier than ever to keep track of everything—all without having to switch between your inbox and CRM.
Key Features of the Redesigned Message Threads
So, what’s new in the redesign? Here’s a quick rundown of some of the key features that will make managing your communications easier.
Well, imagine you just finished a client call and need to send a follow-up email. Instead of sifting through your inbox, you can view the entire conversation history from the contact record in Nimble and send your response right there—saving you time and effort.
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Keep Everything in One Place: Now you can manage all your communications directly from the contact record or messages tab in Nimble—no need to jump between your CRM and native inbox. This streamlined view saves time and keeps all your conversations organized in one spot.
Boost Productivity: With a cleaner layout and faster navigation, you can easily track messages and follow up on conversations without getting bogged down by clutter. Whether it’s client communication or internal updates, you’ll be more efficient and focused.
Scale with Ease: As your business grows, so does the complexity of managing multiple conversations. The new thread design ensures that your communication stays organized and accessible, even as your client base expands.
Step-by-Step Guide: How to Use the New Message Thread View
- Log into Nimble: Navigate to your contact records or messages tab.
- Select a Message Thread: Click on any conversation on the messages tab or contact record to see the redesigned layout.
- Manage Conversations Directly: View the entire conversation history from the contact record or messages tab, without needing to switch to your native inbox.
- Navigate Between Threads: You can click into each individual message of the email thread.
- Track Past Conversations: Scroll through past messages easily, ensuring you never miss an important detail.
Get Started with Nimble’s Message Thread Redesign!
For more information on using Nimble’s Message Thread Redesign feature, we encourage you to check out this support article, crafted by our expert Customer Success team!
What’s Next For Nimble?
Stay tuned for the latest updates from Nimble!
We’re excited to roll out new features such as Marketing Automation at Scale soon. These updates aim to elevate Nimble’s capabilities as a complete marketing automation and campaign management solution. Prepare for an even more robust and streamlined experience in handling your campaigns with Nimble! Stay informed about our latest updates by visiting our Product Updates Blog.
