CRM at a Glance: Key Statistics You Should Know About Customer Relationship Management

In 2020, the business world has gotten a lot more technological. From social media’s rise to the growing reliance on customer service, the ability to adapt to the changing times is more important than ever. And for many businesses looking to make an impact, there’s one innovation that can seriously change the game: CRM software.

This business resource is designed to make managing customer relationships as easy as possible through automation, organization, and consolidation. You’ll be able to acquire new customers and retain loyal customers easier than ever, and we’ve got the stats to prove it.

Below, you’ll find a number of industry, usage, and customer retention statistics that should at least make you consider the use of CRM software to improve your business. Check them out now to start making your customer relationships a priority.

crm statistics and benefits


crm provider customer base

How to Get Started

If you do not have a Nimble account yet, we invite you to try it for free for 14 days.

Stay tuned for more product announcements as we evolve Nimble into the best CRM for Office 365 and G Suite teams.