Customer Success Associate

Looking to kickstart your career, to challenge yourself while building lifelong friendships then this job just might be for you. It’s an exciting time here at Nimble. We’re growing and are looking for smart, empathetic, and ambitious individuals to join our Customer Success team.

Nimble is a place where talented individuals can make a big impact and grow their career by learning valuable skills and creating connections. If you’re entrepreneurial, creative, and love working with a team, this is the right place for you!

What Nimble is:

- A pioneering, award-winning, and highly rated social sales and marketing CRM (Customer Relationship Management) designed for individuals and teams in companies of all sizes. Nimble is built to empower business people to intelligently and genuinely nurture relationships everywhere they engage, including in G Suite and Outlook/Office 365, on social networks, and more than 160 cloud-based business applications.

- A fast-paced SaaS startup in the heart of L.A.’s tech scene, Santa Monica – Rated the Most Loved Tech Startup in Santa Monica for the last two years in a row by the Santa Monica Daily Press.

- Backed by investors including Google Ventures and Shark Tank’s Mark Cuban.

About the Success Team role:

Our Success Team plays a pivotal role in supporting our customers, partners, and influencers on being successful on the Nimble platform. Team members support interactions with these audiences via phone, screenshare, and email.

Our Success Team also works closely with the Product Team to ensure that our app performs as expected by our users, and continues to add features and functionality to maintain our position as an industry leader in the CRM environment.

We are looking for someone with:

• - A love for learning about business and helping others with their needs
• - Strong listening, written, and verbal communication skills
• - Understanding of (and interest in) business applications
• - Presentation skills for demonstrating how the Nimble application addresses user needs
• - Basic technical skills for troubleshooting and testing solutions to get the user back on track
• - Basic mathematical skills
• - Ability to solve tough problems creatively and effectively
• - Empathy, patience, and critical thinking.
• - Minimum of 3 years of work experience in a support and/or sales role
• - Proficiency in Microsoft Office, G Suite, and Mac OS/Windows.
• - Ability to work independently and within a team
• - Bachelor’s degree preferred

Training and ongoing support will be provided

What’s in it for you:

• - The opportunity to be challenged and to grow yourself and your career
• - A rewarding and exciting role in an entrepreneurial, innovative, and highly regarded company
• - A respectful, flexible, quality focused, team-oriented, and empowering environment
• - Great work-life balance
• - Generous reimbursement on gym and other sports club memberships
• - Afterwork events on some Fridays
  - Opportunity to make life-long friends
• - Salary commensurate with experience
• - Equity options
• - Full benefits package including health, dental, and vision insurance; 401k, and paid vacation

How to Apply?

Write us at [email protected] with your resume, a few things you find compelling about Nimble, and a cover letter to help us learn more about you.