The Myth of the Customer Journey

In this month’s guest expert webinar, I hosted Jeff Weinberger of DS3 Consulting and we talked about the mistaken beliefs most businesses have about today’s customer journey. Jeff shared his insights into the greatest opportunity — and biggest challenge — facing businesses today is how to strengthen all customer relationships and ensure that your customers remain your customers.  

The Myth of the Customer Journey from Nimble Marketing on Vimeo.