Mike Wittenstein is the founder of StoryMiners, one of the world’s first customer experience design consultancies. The company is renowned for its ability to hone into the core values of a company and translate them into captivating experiences, enabling their […]
How Nimble & Office 365 Helped StoryMiners Reinvent Their Customer Experience Read More »
Wouldn’t it be nice if you were the only game in town? Unfortunately, for most companies, when it comes to purchasing a product or a service, your customers have plenty of choices. Customers need to see value as the key
How Valuable is Creating Customer Value? Read More »
You’re waiting in line at a clothing store. The only element that stands between you and your receipt is the little old lady in front of you screeching about why she should be allowed to return her year-old moccasins. She
How to Use Empathy to Increase Customer Care Success Read More »
One of our associates is preparing to send her child, Evan, off to a 3-week overnight summer camp for the first time. Over the past few months she’s shared how the family went about selecting the right camp for them,
The Customer Experience: What We Can Learn from Going to Camp Read More »
Headlines and articles on the topic of Customer Experience are everywhere – and for good reason. In their 2014 Quarterly Digital Intelligence Briefing, eConsultancy declared that “customer experience is the single most exciting opportunity for 2014.” A recent study by
Four Best Practices for Improving Customer Experience Read More »
