Word of mouth personal recommendations ranks #1 as the most trusted form of advertising, according to the ‘Under the Influence: Consumer Trust in Advertising‘ report by Nielsen. Consumers trust online reviews to help them find the right product or service […]
4 Ways to Manage Your Online Reputation with Positive Customer Reviews Read More »
Mike Wittenstein is the founder of StoryMiners, one of the world’s first customer experience design consultancies. The company is renowned for its ability to hone into the core values of a company and translate them into captivating experiences, enabling their
How Nimble & Office 365 Helped StoryMiners Reinvent Their Customer Experience Read More »
Since 1998, as IBM’s eVisionary, Mike Wittenstein has been designing and developing experiences that differentiate brands and deliver bottom-line results. He has recently interviewed our CEO Jon Ferrara. As Mike says: “Jon co-founded the pre-Facebook, pre-Internet, pre-LinkedIn CRM system called GoldMine. His motivation was to
How Nimble Makes You More Agile Read More »
You’re waiting in line at a clothing store. The only element that stands between you and your receipt is the little old lady in front of you screeching about why she should be allowed to return her year-old moccasins. She
How to Use Empathy to Increase Customer Care Success Read More »
Education is very important not just for the consumer but employees as well. Training and marketing have the same goal: they all seek to change the behavior. Even as the gap between training and marketing seems to close fast, the
Educating Consumers is Just as Important as Educating Employees Read More »
One of our associates is preparing to send her child, Evan, off to a 3-week overnight summer camp for the first time. Over the past few months she’s shared how the family went about selecting the right camp for them,
The Customer Experience: What We Can Learn from Going to Camp Read More »
This is an important message from the Care Ninjas at Nimble:
No Phone Support. No Problem! Read More »
Marketing is how a product establishes itself as a contender in the market place. Without an effective marketing strategy, a consumer will never be communicated the value of a product or service. Marketing techniques vary depending on what you’re trying
Improving Your Company’s Customer Service in 2015 Read More »
Thanks to Jon Ferrara of Nimble for sharing an article that pointed to this interesting infographic from Sage in the UK (software for business). I couldn’t agree more with their supposition: “Improve customer service, increase sales.” And the statistics they share highlight quite nicely their
Improve Customer Service, Increase Sales (Infographic) Read More »
At the heart of every business lies goals that the company aim to reach. There’s no one way to reach these business goals and working to achieve them usually takes hard work from the low-level employees up to the biggest
How Customer Feedback Can Help You Achieve Your Business Goals Read More »
