Gartner Says: CRM Is at the Beginning of a Tremendous Growth Decade!
According to Gartner's new study, we can expect customer relationship management (CRM) spending to continue to rise. Why? Because from sea to -- well, to 6 other shining seas --...
Tag: CRM
The Five Golden Keys of a Social Relationship Strategy
As you develop your brand’s social network relationship strategy, you’ll want to create a great customer experience. I keep these five “golden keys” in mind. Anticipation is the first key...