Monitoring Brand Conversations – We Have The Technology!
When you engage prospects and customers where they live and play online, you create a dynamic relationship that can stand the test of time, nurture trust between consumers and the...
When you engage prospects and customers where they live and play online, you create a dynamic relationship that can stand the test of time, nurture trust between consumers and the...
Consider the effect of pulling the big data collected by companies like Klout into a social CRM solution, which combines that data with existing, contextual data about the customer based...
Jon Ferrara, our CEO, has just co-authored Social CRM for Dummies with Kyle Lacy and Stephanie Diamond. In these two short videos at the book launch, he talks about the...
Diamond Candles is an e-commerce company located in Durham, North Carolina. The company makes 100% all-natural soy candles with a surprise ring hidden within every candle. Diamond Candles features a...
Facebook Posts that include a single image generate 120% more engagement than the average post. Photos are engaging and easy to digest, making them your most effective tool for content...
Kennie's take on infographics. He's wry. I love wry.
Chase Clemons (currently rocking customer support at 37signals) writes world-class customer service emails. Some of his best points and examples are summarized in this post. We think these techniques will...
My dad was the barbeque maestro. He made the most amazing hamburgers. I couldn’t understand why his burgers were so much better than mine. Maybe it was his technique. He...
Today Nimble announces three new integrations to make client management even easier for today’s busy sales professional: Outlook, ActiveCampaign, and QuoteRoller. With these apps, you can personalize email campaigns, price...
What keeps customers happy with you when there’s no “marriage license” -- no obligation to stay loyal to you and you alone?