Today business software comparison site G2 Crowd released its crowdsourced review grid for CRM, and Nimble is named as a High Performer, ranking in the top three for customer satisfaction in the CRM category, with a 94 satisfaction score, Nimble’s was the most significant shift in scale and satisfaction in the category.
In today’s socially-savvy environment, software buyers rely on thoughtful peer reviews to make decisions. G2 Crowd asks reviewers for thorough and balanced reviews, as well as incorporating data aggregated from online sources and social networks. As such, we encourage you to share your Nimble experience with others.
Nimble’s satisfaction rating (94) represents a 23% increase since G2 Crowd’s last report. We also saw an increase of 36% in scale, a measurement of the company’s overall market share (which includes growth in number of employees, market share based on share of voice, momentum based on web traffic, and social impact based on Klout score, Twitter and LinkedIn followers, among other factors).
Several innovative product features contributed to Nimble’s nomination:
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Nimble Contact Record — a single view of relevant, contextual knowledge about each contact, helping users increase their productivity and drive more effective contact engagement.
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Nimble’s updated Home and Signal Screens — where engagement gains insight and context
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Search improvements
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Nimble Contact Widget and Apps Marketplace — ways to use Nimble with your favorite work tools
Here’s a sampling of what our users are saying on the G2Crowd reviews of Nimble:
“Nimble makes things easy to see that used to be impossible to see. 1) With Nimble, it’s easy to see where to find my leads and customers on social media and tell if we are connected. Now I can follow the important people on social media and engage them where they are already talking. This helps me build stronger relationships. 2) With Nimble, my to-do list activities are now tied to deals/projects so I can easily prioritize tasks throughout the course of the day. This allows me to organize my day better around my true priorities and shift things as client demands change. It also makes sure that small tasks don’t get overlooked when I’m dealing with the urgent demands.” – Charlene Kingston, Social Media DIY Workshop
“I enjoy Nimble’s baked-in ability to tell me who is important in my sphere. That sounds obvious, but I have a large sphere of people that I not only do business wih, but who are important for other reasons. When you literally have thousands of people that you connect with in some fashion over time, it’s easy to lose track. Nimble helps me stay on top of who I need to be in touch with on a daily, monthly, quarterly and annual basis.” – Tracy Weir, eight11.com
“We have a team here who are adding and updating prospect, customer, and partner data every day. Nimble has been a tool everyone has raved about – so much that when I do a presentation to small or mid-sized companies I always mention Nimble – just did so today in front of a large group. “ – Lori Richardson, Score More Sales
“It’s all about relationships! With current and prospective customers, and Nimble makes that far easier and scalable than before.” – Matt Heinz, Heinz Marketing
This new G2Crowd grid is exciting and gratifying. The results are a strong third-party validation of the high value we put on listening and responding to our customers’ suggestions. We believe our unique relationship with our users is a competitive advantage — one that continues to bear fruit. As always, we deeply appreciate your support.
Read more about G2 Crowd’s methodology.
