Product Updates

Nimble Named as Finalist in Prestigious CODiE Awards!

Nimble Named as Finalist in Prestigious CODiE Awards!
By March 25, 2013 Product Updates

Today we got the great news that Nimble has been named a finalist in two categories of the prestigious Software & Information Industry Association (SIIA) CODiE Awards — Best Relationship Management Solution and Best Social Business Solution. The list recognizes applications, products, and services that deliver solutions for use by business, government, consumers, academic, and other organizations. Read more ›

Nimble Appoints Eric Quanstrom VP, Marketing & Sales to Drive Expansion

Nimble Appoints Eric Quanstrom VP, Marketing & Sales to Drive Expansion
By March 19, 2013 Product Updates

Today, I write my first blog post for Nimble as I start my new position as Nimble’s head of marketing and sales. I’m excited by the prospects of leading a truly social business, smack dab in the middle of the social revolution. The Nimble team, some of the best and brightest in Silicon Beach (Santa Monica, CA for the rest of the world), was a huge factor in my jumping on board. As is our vision. As Jim Collins says in Built to Last, Good to Great, identify the Big Hairy Audacious Goal and attack it.  That goal is bringing nimble relationship management — especially through social channels — to every small-to-medium sized business on the planet. Which fundamentally changes the way business is done.

That’s the reason for excitement– Nimble is still so early on in its journey, with plenty of ground to cover. And we’re growing! My hire signals expansion, with more to come.

Read more ›

Jon Ferrara Talks About How CRM Is Adapting to the Empowered Customer

By March 2, 2013 Product Updates

Jon Ferrara, our CEO, has just co-authored Social CRM for Dummies (John Wiley & Sons, Inc.) with Kyle Lacy and Stephanie Diamond. In these two short videos at the book launch, he talks about the next phase in the evolution of CRM — the change to social, customer-focused companies fully open and prepared to engage with customers.

Jon describes a universal dashboard that brings  together all the social media contacts into CRM so that a company can get a big picture of all the conversations that take place. Read more ›

Nimble Adds MS Outlook, ActiveCampaign, and QuoteRoller Integrations to Our Apps Marketplace!

Nimble Adds MS Outlook, ActiveCampaign, and QuoteRoller Integrations to Our Apps Marketplace!
By February 19, 2013 Product Updates

Today Nimble announces three new integrations to make client management even easier for today’s busy sales professional: Outlook, ActiveCampaign, and QuoteRoller. With these apps, you can personalize email campaigns, price quotes/proposals, and email messages to amplify their effectiveness.

These new apps are active and available now in the Marketplace. Developers with interest in building into the Nimble social business platform can find more information in the Nimble Developer Portal. Read more ›

New Feature! Link Nimble Contact Record with Useful External Web Pages

New Feature! Link Nimble Contact Record with Useful External Web Pages
By February 7, 2013 Product Updates

The Nimble Contact Record Just Got a Lot More Powerful

On your Nimble Contact records, you can now easily add a tab to display web pages from the Internet, customized with specific information about your Contact. Read more ›

Humbled and Proud: Nimble Wins 2013 CRM Watchlist

Humbled and Proud: Nimble Wins 2013 CRM Watchlist
By January 28, 2013 Product Updates

I’m very proud today to announce that Nimble has been named one of the winners of Paul Greenberg’s annual CRM Watchlist.

Paul Greenberg is the godfather of Customer Relationship Management and one of the foremost thought leaders in social CRM, as well. He followed his bliss to a role that merges his reporting skills and business acumen — and now stands as an author, teacher, and customer strategist sui generis.

There is literally no person I know who doesn’t know Paul’s work, and no person I know who doesn’t speak highly of him. He lives what he teaches. He says what he means. He also has a heart of gold (as feral cats in need near his home will attest).

The CRM Watchlist is an impact award that Paul has given out annually for the past five years to companies with a CRM or social customer-centric focus — companies he thinks will have the most impact over the year. It’s a rigorous and lengthy process to apply, an exercise in self-examination that mandates team immersion and ends up influencing the product roadmap far beyond the judging date.

This year, for the third year in a row, Nimble made the list of winners, a diverse group of market leaders (Salesforce.com, Microsoft, SAP, and Oracle), marketing platforms (Marketo and HubSpot), and social communities (Jive and Lithium). This year there were 153 entrants — that’s an unimaginable amount of research and analysis to contemplate. Read more ›