Customer Focus

Nimble #CRM Works For You, Everywhere You Work

Nimble #CRM Works For You, Everywhere You Work

The First CRM That Works For You, Everywhere You Work

We have released a revolutionary update to our Nimble Smart Contacts App, an exciting new tool that automatically builds live contact and company profiles on anyone, anywhere. Nimble is the first CRM that builds itself, automatically keeps details up-to-date and lets you take your network with you everywhere you engage with customers. Read more ›

13 Marketing Podcasts You Will Love, Part 1.

13 Marketing Podcasts You Will Love, Part 1.

Podcasts are an amazing way to enjoy great content from around the world. One of the many benefits of listening to content is that it feels personal and it’s a much more intimate experience than reading the information in a blog post.  Read more ›

No Phone Support. No Problem!

No Phone Support. No Problem!

This is an important message from the Care Ninjas at Nimble: Read more ›

4 Ways We Help Our Customers Get Zen

4 Ways We Help Our Customers Get Zen
By April 29, 2015 Customer Focus, Small Business

I think we can all pull a couple nightmare customer service stories from the top of our heads. I still shudder from a few too many endless phone calls with headache-inducing hold music and little resolution to be found. A lot of times, customers are so used to expecting bad service, they don’t want to deal with any support channel or any customer representative. People find themselves frustrated before we’ve even had a chance to respond to their support ticket. Read more ›

Use Insights to Add a Personal Touch to Your Support

Use Insights to Add a Personal Touch to Your Support

Nimble is an amazing tool for gathering insights on your current customers and prospects, but it can also be used to bolster your Customer Support operations. Whether you are a salesperson or a member of a support team, adding context to your conversations is a great way to reach out in a relevant and authentic way. Read more ›

How is @Nimble #CRM unique and how can it help your business?

How is @Nimble #CRM unique and how can it help your business?

How exactly is Nimble different? What is so unique about it and how does it stand out from all the other customer relationship management on the market? These are some of the questions we receive from our customers every day. We figured that the best way to find out would be to ask the man behind the whole idea, and a pioneer of customer relationships solutions, our founder and CEO Jon Ferrara. Read more ›