Customer Focus

Introducing Richard, Director of EMEA

Introducing Richard, Director of EMEA
By January 31, 2012 Customer Focus

Richard Young, Director of EMEA at Nimble CRMWho: Richard Young

Role: Director of EMEA

How you might know him: Richard was previously the Technical Director of AVG, the UK distributor of GoldMine. He was also the EMEA CRM manager for BMC software.

Contact: richard@nimble.com, @richard_y

About Richard:

I’ve been involved in the CRM industry for the past 16 years and I have to say it’s been quite a ride.   I meet Jon Ferrara, founder of GoldMine Software, back in 1996 whilst the Technical Director at AVG (the then UK distributor of GoldMine).  This was the early days of CRM so in those days we called it SFA, something that I still believe needs to be at the center of any CRM system today.   Back then GoldMine was the market leader, innovating the work place and winning award after award.   It was a real buzz being at the forefront of something that pioneered and established CRM and changed the way we do business today.

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Introducing Jason, Director of Product

Introducing Jason, Director of Product
By January 23, 2012 Customer Focus

Jason McDowall, director of product at Nimble

Who: Jason McDowall

Role: Director of Product

How you might know him: Director of Product for the mobile team at Salesforce, built the Salesforce Chatter Mobile app

Contact: @mcdowall, jason@nimble.com

About Jason:

I’m coming to Nimble from Salesforce.com, where I was a director of product for the mobile team.  There I was able to work with a talented team and earned recognition for building the award-winning Chatter Mobile application, which was selected by Apple as a top business app for 2011.  We’ve also won 2010 and 2011 Codie awards for our mobile apps and helped Salesforce elevate the influence of mobile enterprise software.

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Hello World! from @iloveGarick

Hello World! from @iloveGarick
By April 26, 2011 Customer Focus

@iloveGarickOUR STORY The following is a post by Garick Chan, our new community manager here at Nimble.

Hello World,

Quickly, I just wanted to introduce myself as the new Community Manager of Nimble. Hi, I’m Garick!

To give you some background, I started my journey into the digital world back in 1994 through dialing into bbs message-boards with Prodigy and a 2400bps modem. Back then, we did not have all the social sharing avenues that are available today, but there was still that sense of longing to connect with others across the Web.  It was wonderful to dial-in and be connected to the world! I could make friends in Germany, Turkey, Japan, or anywhere else that was awake while all my neighbors were sleeping. Things began evolving to real-time chat rooms on AOL with REAL pictures & images instead of text-based ASCII art. Then Youtube came along and we started seeing and sharing video content as well

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I Don’t Have Time To Create Content

I Don’t Have Time To Create Content
By January 28, 2011 Customer Focus

notebooksLEADING THOUGHTS This post has been twirling around in my head, and catalyzed by all many content-related conversations from the dinner with the Content Rules team. I think often we, content creators, talk about content creation, with the assumption that we got past the first question “The Why”, advancing to the next question, “The How”. Then I started to think about our audience — our end users, friends, solution partners — and where they are on the spectrum. Since the cardinal rule of content is to create usefulness and awesomeness for your audience, I figured I’d help our friends tackle the first question. And here’s why…

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Two Times Lucky

Two Times Lucky
By January 4, 2011 Customer Focus

LuckyOne day 20 years ago, my life changed. That happened when I met the entrepreneurs behind GoldMine software. I was incredibly lucky to get involved in GoldMine when I did, and knew that the people and the vision was special right away. Driven by the desire to help business work more effectively as a team and to build better relationships with their customers, we envisioned a world where people were happier and more productive at work. I considered myself lucky to have had this experience once, but little did I know that luck would strike again.

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Hello, Nimble!

Hello, Nimble!
By November 11, 2010 Customer Focus

plane flying

OUR STORY I had the distinct priviledge to get to know Jon Ferrara on Twitter through Social CRM conversations and the #scrm hashtag. He told me about the startup he had created, Nimble. I was excited to learn more, and over the next couple of months, we took some time to talk and get to know each other. I had the pleasure of previewing Nimble early on, and had a chance to meet the wonderful Gilles Marchand also. The more I got to know the company, the vision and the team, the more I loved it. One day the stars aligned, and I decided to join the Nimble team.

Everyone who knows me told me that I was insane starting a new job, especially an early-stage startup, right before I leave for my wedding. Naturally, I decided to go against the grain and start right away, which is a testament to the passion I have for this product and Nimble’s vision. With all hands on board, I just couldn’t afford to wait; we have some very exciting initiatives coming up and are working extremely hard for a successful public launch. Why did Nimble grab me this much: enough to undergo two major life changes within a span of weeks? Simple! Nimble solves real life problems that I myself have. These are the problems experienced by social media individuals as well as teams of all sizes:
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