Mike Wittenstein is the founder of StoryMiners, one of the world’s first customer experience design consultancies. The company is renowned for its ability to hone into the core values of...
Nimble's CEO and Founder, Jon Ferrara, recently got connected with Brent Leary of Small Business Trends to discuss the history, present, and future of the always growing CRM market space. This...
Wouldn’t it be nice if you were the only game in town? Unfortunately, for most companies, when it comes to purchasing a product or a service, your customers have plenty...
Since 1998, as IBM’s eVisionary, Mike Wittenstein has been designing and developing experiences that differentiate brands and deliver bottom-line results. He has recently interviewed our CEO Jon Ferrara. As Mike says:...
I think it’s safe to say that when it comes to our personal and work life, we’ve all developed some bad habits. Whether it’s skim reading through emails, never taking...
If last year was the year of the employee, 2016 is the year of the customer. With executives finally beginning to understand that customer service is a competitive differentiator, businesses...