Customer Care

Sharing Data with your Team in Nimble

Sharing Data with your Team in Nimble

In my previous Tips for Teams article, I shared some of the ways your team can organize contacts and deals so that the public information doesn’t become overwhelming, and each team member knows who and what to focus on. This time around, I’d like to provide some suggestions as to how you and your team members can share data across your team. Read more ›

Using Friendliness to Provide Great Customer Service

Using Friendliness to Provide Great Customer Service
By June 29, 2016 Customer Care, Customer Focus

Here at Nimble, while we do host daily and weekly live webinars, the bulk of our customer support happens over email and through Twitter. Unlike interactions that occur over the phone or face to face, text conversations can sometimes be difficult to convey meaning and tone. This means that it is very important to carefully choose your words, and consciously make sure each email and Tweet leaves your customers knowing that they are welcome to reach out anytime, and you are happy to help out. The tips below are just a few ways that our Nimble Care Ninjas deliver friendly customer service daily! Read more ›

5 Must-See TED Talks To Improve Your Customer Support

5 Must-See TED Talks To Improve Your Customer Support
By June 24, 2016 Customer Care, Customer Focus

Customers are the foundation of any thriving business and understanding how to satisfy your clientele takes more than putting on a good smile and nodding occasionally. To truly impact your customer’s journey, you must be willing to put your ego aside and place yourself in their shoes – to show empathy, to connect and to truly listen without bias. Having strong emotional intelligence does not come easy to everyone but with enough sincere practice, it can be cultivated. Read more ›