At Nimble, we strive to give you the simplest, smartest, and cleanest social CRM experience. Today, we’re happy to announce the ability to show custom data columns in the Contacts tab to give you all the information you’ll need, right at your fingertips. Learn more below to see how you can get started with custom Table Settings in Nimble. Read more ›
Who says you have to wait till Spring to keep your CRM database clean? Summer is slowly coming to an end which marks the beginning of a busier season and though putting aside your responsibilities to go play in the sun, may sound tempting, taking the time during the slower business season to clean up your account will help you in the long run.
Here are a few steps you can take to clean up the contacts in your Nimble account and alleviate time on future data cleaning: Read more ›
In my previous Tips for Teams article, I shared some of the ways your team can organize contacts and deals so that the public information doesn’t become overwhelming, and each team member knows who and what to focus on. This time around, I’d like to provide some suggestions as to how you and your team members can share data across your team. Read more ›
Here at Nimble, while we do host daily and weekly live webinars, the bulk of our customer support happens over email and through Twitter.
Unlike interactions that occur over the phone or face to face, text conversations can sometimes be difficult to convey meaning and tone. This means that it is very important to carefully choose your words, and consciously make sure each email and Tweet leaves your customers knowing that they are welcome to reach out anytime, and you are happy to help out.
The tips below are just a few ways that our Nimble Care Ninjas deliver friendly customer service daily! Read more ›
Customers are the foundation of any thriving business and understanding how to satisfy your clientele takes more than putting on a good smile and nodding occasionally.
To truly impact your customer’s journey, you must be willing to put your ego aside and place yourself in their shoes – to show empathy, to connect and to truly listen without bias. Having strong emotional intelligence does not come easy to everyone but with enough sincere practice, it can be cultivated. Read more ›