Customer Care

How To Create “Custom Table Settings” In Nimble

How To Create “Custom Table Settings” In Nimble

At Nimble, we strive to give you the simplest, smartest, and cleanest social CRM experience. Today, we’re happy to announce the ability to show custom data columns in the Contacts tab to give you all the information you’ll need, right at your fingertips. Learn more below to see how you can get started with custom Table Settings in Nimble. Read more ›

Nimble Tips You Should Steal: Your Top 3 Questions Answered

Nimble Tips You Should Steal: Your Top 3 Questions Answered
By October 10, 2016 CRM, Customer Care, Nimble Tips, Using Nimble

In case you haven’t heard, last week our team released our latest version of Nimble. Throughout the year, we have been slowly releasing new features such as Segmentation, Group Messaging, Gmail Tracking, etc. We finally decided to give this new bundle of features a name –  Nimble 4.0! Read more ›

CRM Declutter 101 – Tidying Up Your Contact Data For The New Season

CRM Declutter 101 – Tidying Up Your Contact Data For The New Season

Who says you have to wait till Spring to keep your CRM database clean? Summer is slowly coming to an end which marks the beginning of a busier season and though putting aside your responsibilities to go play in the sun, may sound tempting, taking the time during the slower business season to clean up your account will help you in the long run.

Here are a few steps you can take to clean up the contacts in your Nimble account and alleviate time on future data cleaning: Read more ›

Sharing Data with your Team in Nimble

Sharing Data with your Team in Nimble

In my previous Tips for Teams article, I shared some of the ways your team can organize contacts and deals so that the public information doesn’t become overwhelming, and each team member knows who and what to focus on. This time around, I’d like to provide some suggestions as to how you and your team members can share data across your team. Read more ›

Using Friendliness to Provide Great Customer Service

Using Friendliness to Provide Great Customer Service
By June 29, 2016 Customer Care, Customer Focus

Here at Nimble, while we do host daily and weekly live webinars, the bulk of our customer support happens over email and through Twitter.

Unlike interactions that occur over the phone or face to face, text conversations can sometimes be difficult to convey meaning and tone. This means that it is very important to carefully choose your words, and consciously make sure each email and Tweet leaves your customers knowing that they are welcome to reach out anytime, and you are happy to help out.

The tips below are just a few ways that our Nimble Care Ninjas deliver friendly customer service daily! Read more ›

5 Must-See TED Talks To Improve Your Customer Support

5 Must-See TED Talks To Improve Your Customer Support
By June 24, 2016 CRM, Customer Care, Customer Focus

Customers are the foundation of any thriving business and understanding how to satisfy your clientele takes more than putting on a good smile and nodding occasionally.

To truly impact your customer’s journey, you must be willing to put your ego aside and place yourself in their shoes – to show empathy, to connect and to truly listen without bias. Having strong emotional intelligence does not come easy to everyone but with enough sincere practice, it can be cultivated. Read more ›