Recently, our Nimble team debuted a brand new CSV Import Wizard tool, which enables you to map the headers in your CSV file to fields that exist in Nimble! In addition to this field mapping functionality, many other improvements were made to the CSV import process to streamline it and provide more options for users. Below are 7 of these key changes! Read more ›
Articles by: Krystan Linneer
Among the questions our Care Ninjas receive in our support channel, a common theme arises in the form of potential users from a variety of industries. Before making a decision on their CRM solution, these users want to know the following: “I work in [Industry Name], how can Nimble work for me?” Read more ›
You’ve had a long day at a conference, and your wallet is a little bit thicker with the spoils of your networking successes. Throughout your meetings, you’ve collected business cards from potential new leads, and now it’s time to enter them as new contacts into your CRM. Read more ›
In my previous Tips for Teams article, I shared some of the ways your team can organize contacts and deals so that the public information doesn’t become overwhelming, and each team member knows who and what to focus on. This time around, I’d like to provide some suggestions as to how you and your team members can share data across your team. Read more ›
Here at Nimble, while we do host daily and weekly live webinars, the bulk of our customer support happens over email and through Twitter.
Unlike interactions that occur over the phone or face to face, text conversations can sometimes be difficult to convey meaning and tone. This means that it is very important to carefully choose your words, and consciously make sure each email and Tweet leaves your customers knowing that they are welcome to reach out anytime, and you are happy to help out.
The tips below are just a few ways that our Nimble Care Ninjas deliver friendly customer service daily! Read more ›