CJ Silva is currently the Vice President of Operations for Kova Corporation. CJ has been the driving force behind many of Kova’s portfolio expansions, including the award of multiple patents for their SilentPartner Mobile platform. He is recognized in both public safety and private sector contact centers as a subject matter expert in the design, deployment, and enhancement of call recording solutions.
Problematic customers can make your employees wish they could run for cover. While listening to cantankerous clients rambling on, it may appear that your business relationship is ruined forever. (more…)