Product Updates

Humbled and Proud: Nimble Wins 2013 CRM Watchlist

Humbled and Proud: Nimble Wins 2013 CRM Watchlist
By January 28, 2013 Product Updates

I’m very proud today to announce that Nimble has been named one of the winners of Paul Greenberg’s annual CRM Watchlist.

Paul Greenberg is the godfather of Customer Relationship Management and one of the foremost thought leaders in social CRM, as well. He followed his bliss to a role that merges his reporting skills and business acumen — and now stands as an author, teacher, and customer strategist sui generis.

There is literally no person I know who doesn’t know Paul’s work, and no person I know who doesn’t speak highly of him. He lives what he teaches. He says what he means. He also has a heart of gold (as feral cats in need near his home will attest).

The CRM Watchlist is an impact award that Paul has given out annually for the past five years to companies with a CRM or social customer-centric focus — companies he thinks will have the most impact over the year. It’s a rigorous and lengthy process to apply, an exercise in self-examination that mandates team immersion and ends up influencing the product roadmap far beyond the judging date.

This year, for the third year in a row, Nimble made the list of winners, a diverse group of market leaders (Salesforce.com, Microsoft, SAP, and Oracle), marketing platforms (Marketo and HubSpot), and social communities (Jive and Lithium). This year there were 153 entrants — that’s an unimaginable amount of research and analysis to contemplate. Read more ›

Nimble Adds New Integrations that Rock the #SocialSelling House

Nimble Adds New Integrations that Rock the #SocialSelling House
By January 16, 2013 Product Updates

Our Focus on Integrations Continues

Today is another step forward for our growing Nimble Apps Marketplace. We welcome two new technology partners—FreshDesk, and Import2. These integrations further empower our customers to engage across multiple social networks from their Nimble account.

Our team is acting on its promise to help our developer community make Nimble ever more efficient and productive, so professionals and collaborative teams can accomplish their tasks from one central social relationship management platform. With these integrations, Nimble customers can chose to connect with the exact features that matter to them and their own customers.

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Looking Forward: Alyson Stone Joins Nimble as Content Marketing Strategist

Looking Forward: Alyson Stone Joins Nimble as Content Marketing Strategist
By January 14, 2013 Product Updates

Today, I’m writing my first blog post for Nimble—the first of what I hope will be many as I start my new position as Nimble’s content strategist and newest member of the marketing team, bringing our customers, prospects and enthusiasts practical, educational and entertaining information as we explore the evolution and emergence of social businesses.

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Did You Hear? @Nimble is Hiring a UX Designer

By January 8, 2013 Product Updates

In preparation for a very productive 2013, Nimble is seeking to hire a crazy talented UX Designer to join its team in Santa Monica, California. We strongly believe that a valuable tool is not only easy to use, but also intuitive and pleasing to the user. As the UX Designer for Nimble you will be integral to the success of many important product launches including a new mobile application and several prominent application integrations.

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The New Nimble Contact API is Ready for Integration

The New Nimble Contact API is Ready for Integration
By November 13, 2012 Product Updates

One of the most requested enhancements we hear from our users and partners is to enable API integrations to extend Nimble to meet their specific business needs. That’s now possible with the Contact API, which allows you to connect Nimble to any sales, marketing or other business tool.

The Contact API has been in private beta for several weeks, and we’re now opening beta access to the public. You can sign up for API access at our developer portal and read through the documentation to get started.

For us, the API represents a major milestone in achieving our mission of helping small teams nurture stronger relationships to drive more business opportunities. Our API puts Nimble at the center of any customer engagement workflow by tying together complementary tools in the areas of sales, marketing, customer service, and accounting.

The Contact API is the first in a family of Application Programming Interfaces (APIs) that will empower developers to create innovative customer engagement applications. We envision making Nimble the single source of customer engagement intelligence to power all of your engagement activities and decisions. We’re excited to see how you will create fully integrated workflows with other best-of-breed tools that complement Nimble.

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Meet the New Customer Engagement Manager at Nimble, Rachel Miller

Meet the New Customer Engagement Manager at Nimble, Rachel Miller
By November 12, 2012 Product Updates

Who: Rachel Miller

Role: Customer Engagement Manager

A satisfied customer is the best business strategy of all.
– Michael LeBoeuf

Wondering who I am? I have a background in content marketing, graphic design, and customer experience strategy.  My areas of expertise give me the skill and mindset to create conversations that inspire, educate, and add value to the customer relationship management space.

People like doing business with people. I believe the key to social business success is transparency. As a naturally social person I view online profiles as extensions of myself. Connect with me on LinkedIn, or follow me on Twitter, and you will quickly learn that I am passionate about social media, the proud mother of a feisty toddler, and that I will always make time for a glass of wine.

What do I want? My wish is for Nimble’s digital assets to become your personal resource center for social business success. Social customer engagement is the first step to identifying and securing new business. Together we can learn, grow, and cultivate business best-practices of the future.

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