May
23

Time To Turn Your Sales Team Social?

In May of last year, Aberdeen Research Group released a study on social selling in which they revealed that sales reps who have leveraged social selling in their sales process are 79% more likely to attain their quota than those who don’t use social selling in their sales process (15%). The study also cites that the industry average of reps who hit their goal is only 43%.

Recently, Lattice Engines sponsored a study done by CSO Insights in which they looked at Sales Performance Optimization: Sales Strategy and Key Trends Analysis. In the report, they discover that less than two-thirds of sales reps hit their own quota last year and only 57% of companies reached their targets for revenue. One of the key findings is that sales reps spend 20% of their time doing qualifying research (approximately 1 full day out of the work week).

May
1

The Customer Lifecycle Part 1: The Prospective Customer

Nimble Customer Lifecycle Infographic

(click here for larger view)

In the customer lifecycle, the prospective customer begins to become aware and to form a picture of your company — hazy at first, then solidified by what they discover and experience. A lot of the information that customers absorb — and a lot of the opinions that customers form — are in place before any representative of your company has a personal interaction with that prospect.

Mar
12

The Secrets of Social Media: Using Behavior to Reveal Purchasing Patterns

Our buyers are changing and they are changing the buying patterns that we traditionally encountered. The fact that all buyers will display certain specific behaviors that are unique to them, and that we can then use this information to predict their personal purchasing patterns, is something considerably more advanced than generalizations. What is even more interesting is that we now have the ability to apply these methodologies within the environment of social media.