Customer Focus

How a Secure Website Improves Customer Relationship Management

How a Secure Website Improves Customer Relationship Management

If you own and run a website, you know how easy it is to lose visitors as they get bored or move on to other sites. However, if you are wise, you will do all you can to keep your clients coming back again and again. In fact, if you are smart, you will spend some time creating a safe and secure site as it will help you in the short and long run. With that being said, here are five ways as advocated by Sense of Security with which a secure website may improve customer relationship management. Read more ›

10 Things Office Managers Understand About Being Organized

10 Things Office Managers Understand About Being Organized
By January 21, 2015 Customer Focus

Whether it’s meticulously ordering supplies or managing the secure storage of files, office managers seem to know everything there is to know about being organized. Here are some things they understand that perhaps the messier of us don’t. Read more ›

End of Year Events Reward Valuable Customers

End of Year Events Reward Valuable Customers

Good will between businesses and customers is more visible than ever before. Throwing end of year events to reward valuable customers is one way businesses create good will that has a lasting effect. Even businesses that rely heavily on online visibility to attract customers should provide an end of year reward for customers as part of business policy. Read more ›

Improve Customer Service, Increase Sales (Infographic)

Improve Customer Service, Increase Sales (Infographic)
By December 22, 2014 Customer Focus, Sales, Small Business

Thanks to Jon Ferrara of Nimble for sharing an article that pointed to this interesting infographic from Sage in the UK (software for business). I couldn’t agree more with their supposition: “Improve customer service, increase sales.” And the statistics they share highlight quite nicely their conclusion: ‘Better customer service = improved bottom line.” Read more ›

How Not To Stress Over Holiday Tipping

How Not To Stress Over Holiday Tipping
By December 18, 2014 Customer Focus, Small Business

As we enter the last few days before Christmas, are you still puzzled about whom to tip and how much? It’s not unusual to leave this chore until the final minute since it is often perplexing. Read more ›

9 Ways to Better Connect with Your Customers

9 Ways to Better Connect with Your Customers

There is lots of competition for your business out there, looking to tempt your loyal customers or clients away, but if you make some changes when it comes to connecting with this important audience, you can hold onto them. Read more ›