Customer Focus

How To Corral Your Contacts From The Get Go – Pt. 1

How To Corral Your Contacts From The Get Go – Pt. 1
By May 28, 2015 Customer Focus

Nimble is an innovative CRM system that allows you to import all of your contacts from social networks such as Twitter, Linkedin, Facebook, Gmail, etc., as well as vCards and CSV files. We’ve even developed an app that enables you to add contacts to your account from anywhere on the web – The Nimble Smart App! Read more ›

How to Build Customer Loyalty and Increase Revenue

How to Build Customer Loyalty and Increase Revenue

A recent survey of retail loyalty by Colmar Brunton published in RetailWorld April 20th issue notes that “30% take advantage of their supermarket loyalty card but do not believe it adds value to their shop”! Read more ›

The Customer Experience: What We Can Learn from Going to Camp

The Customer Experience: What We Can Learn from Going to Camp

One of our associates is preparing to send her child, Evan, off to a 3-week overnight summer camp for the first time.  Over the past few months she’s shared how the family went about selecting the right camp for them, and then the amazing job the camp did managing the experience after the selection and before the start of camp. It struck me as a familiar buying process for a considered and consultative sell, followed by an impressive customer onboarding process. So, as you read this article think about how this model could be adapted by your organization to improve your customers’ experience.   Read more ›

4 Steps to Clean Data in Your CRM

4 Steps to Clean Data in Your CRM

There’s an old saying about data and data quality: Garbage in and garbage out. It still holds true, as long as there have been databases. Data quality is essential. Nothing can undermine or torpedo user adoption in a new CRM than having bad data.

Bad data costs you money. It could be upwards of $100 per duplicate record, for example, which is quite serious.

It’s time to clean up your CRM instance and keep it that way. Here’s how. Read more ›

5 Ways Our Customers Help Us Thrive

5 Ways Our Customers Help Us Thrive

They aren’t shy to call us out

Many of our customers have used multiple CRM systems and gained lots of experience using the tools of their trade. They know what they want, and they aren’t timid about letting us know. We often get Emails with valuable feedback such as competitor comparisons, suggested integrations, feature requests, user experience, review on first look, marketing advice, customer service ratings, support ticket alterations, mailing list critiques and more. These emails are precious data to our team and fundamental to shaping how we see the Nimble of the future. Read more ›

7 Apps That Get Us Through The Work Day

7 Apps That Get Us Through The Work Day

Here at Nimble, we are constantly brainstorming new ideas to improve our customer’s experience with us. We understand that today’s customer needs instant gratification. They need their concerns addressed quickly and skillfully. Who’s to blame them? Users rely on us to deliver a strong service with very little room for error, and of course we don’t want to disappoint. Read more ›