Customer Experience

Social as a Word is Going Away — And We’re Just Going to Get Back to Doing Business

Social as a Word is Going Away — And We’re Just Going to Get Back to Doing Business

Nimble’s CEO and Founder, Jon Ferrara, recently got connected with Brent Leary of Small Business Trends to discuss the history, present, and future of the always growing CRM market space. This podcast marks the 7-year-anniversary of this series, which also began with an interview with Jon. In this 20-minute episode, Jon speaks in depth about the way both GoldMine and Nimble gained success, and how certain aspects of these companies will be utilized by business people as time goes on. They also discuss cloud technology, AI, customer engagement, and sales. Read more ›

How Valuable is Creating Customer Value?

How Valuable is Creating Customer Value?
By September 13, 2017 Customer Experience, Marketing

Wouldn’t it be nice if you were the only game in town? Unfortunately, for most companies, when it comes to purchasing a product or a service, your customers have plenty of choices. Customers need to see value as the key deliverable from your business to be motivated to purchase. That doesn’t mean being the least expensive. Price is only a small part of the value.   Read more ›

How Nimble Makes You More Agile

How Nimble Makes You More Agile
Since 1998, as IBM’s eVisionary, Mike Wittenstein has been designing and developing experiences that differentiate brands and deliver bottom-line results. He has recently interviewed our CEO Jon Ferrara. As Mike says: “Jon co-founded the pre-Facebook, pre-Internet, pre-LinkedIn CRM system called GoldMine. His motivation was to connect people at a more personal level—to let them build relationships that build real value. That’s still his mission at his newer company, Nimble. Their product is what many call the “world’s first social CRM.” More than a CRM, Nimble helps companies connect the tools, silos, and customer experiences that many find difficult. Its value goes way beyond CRM. It helps companies operate with greater agility”.

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Poor Customer Service Habits To Break Today

Poor Customer Service Habits To Break Today

I think it’s safe to say that when it comes to our personal and work life, we’ve all developed some bad habits. Whether it’s skim reading through emails, never taking a work break, inefficient multitasking or even going over the speed limit to get to work quicker, we’ve all developed a robotic routine to help us cope with normal day to day chores. Though we understand these methods aren’t always the best way to achieve a goal, bad habits allow us to at least reach the goal in a timely manner. Who cares if the work is our best, right? Hmmm… not necessarily. Read more ›

The Top 8 Customer Experience Trends in 2016 (Infographic)

The Top 8 Customer Experience Trends in 2016 (Infographic)
By June 2, 2016 Customer Experience

If last year was the year of the employee, 2016 is the year of the customer. With executives finally beginning to understand that customer service is a competitive differentiator, businesses can expect an amazing year for customer experience. Read more ›