Customer Care

How to Use Nimble to Celebrate Your Customers’ Birthdays

How to Use Nimble to Celebrate Your Customers’ Birthdays

Simple recognition can go a long way in building strong customer loyalty. One of the greatests ways to show your existing customers and new leads that you care is by recognizing them on their birthday. Sending a cheerful birthday email is sure to put the icing on the cake. Read more ›

How To Make Your Customers Love and Trust You More On Social Media

How To Make Your Customers Love and Trust You More On Social Media

Let’s admit it – we all love to be with people who are always there for us, we have connection with, and are easy to talk to. And this is why we fall in love with companies that have excellent customer service.

Their customer service is always there when we have questions or problem, they respond right away, and they make us feel we’re talking to a real person. We may be living in a tech world but nothing beats genuine and humane. Read more ›

Poor Customer Service Habits To Break Today

Poor Customer Service Habits To Break Today

I think it’s safe to say that when it comes to our personal and work life, we’ve all developed some bad habits. Whether it’s skim reading through emails, never taking a work break, inefficient multitasking or even going over the speed limit to get to work quicker, we’ve all developed a robotic routine to help us cope with normal day to day chores. Though we understand these methods aren’t always the best way to achieve a goal, bad habits allow us to at least reach the goal in a timely manner. Who cares if the work is our best, right? Hmmm… not necessarily. Read more ›

Create “Custom Table Settings” In Nimble!

Create “Custom Table Settings” In Nimble!

At Nimble, we strive to give you the simplest, smartest, and cleanest social CRM experience. Today, we’re happy to announce the ability to show custom data columns in the Contacts tab to give you all the information you’ll need, right at your fingertips. Learn more below to see how you can get started with custom Table Settings in Nimble. Read more ›

Nimble Tips You Should Steal: Your Top 3 Questions Answered

Nimble Tips You Should Steal: Your Top 3 Questions Answered
By October 10, 2016 CRM, Customer Care, Nimble Tips, Using Nimble

In case you haven’t heard, last week our team released our latest version of Nimble. Throughout the year, we have been slowly releasing new features such as Segmentation, Group Messaging, Gmail Tracking, etc. We finally decided to give this new bundle of features a name –  Nimble 4.0! Read more ›

CRM Declutter 101 – Tidying Up Your Contact Data For The New Season

CRM Declutter 101 – Tidying Up Your Contact Data For The New Season

Who says you have to wait till Spring to keep your CRM database clean? Summer is slowly coming to an end which marks the beginning of a busier season and though putting aside your responsibilities to go play in the sun, may sound tempting, taking the time during the slower business season to clean up your account will help you in the long run.

Here are a few steps you can take to clean up the contacts in your Nimble account and alleviate time on future data cleaning: Read more ›