Customer Care

How To Make Your Customers Love and Trust You More On Social Media

How To Make Your Customers Love and Trust You More On Social Media

Let’s admit it – we all love to be with people who are always there for us, we have connection with, and are easy to talk to. And this is why we fall in love with companies that have excellent customer service.

Their customer service is always there when we have questions or problem, they respond right away, and they make us feel we’re talking to a real person. We may be living in a tech world but nothing beats genuine and humane. Read more ›

Poor Customer Service Habits To Break Today

Poor Customer Service Habits To Break Today

I think it’s safe to say that when it comes to our personal and work life, we’ve all developed some bad habits. Whether it’s skim reading through emails, never taking a work break, inefficient multitasking or even going over the speed limit to get to work quicker, we’ve all developed a robotic routine to help us cope with normal day to day chores. Though we understand these methods aren’t always the best way to achieve a goal, bad habits allow us to at least reach the goal in a timely manner. Who cares if the work is our best, right? Hmmm… not necessarily. Read more ›

Using Friendliness to Provide Great Customer Service

Using Friendliness to Provide Great Customer Service
By June 29, 2016 Customer Care, Customer Focus

Here at Nimble, while we do host daily and weekly live webinars, the bulk of our customer support happens over email and through Twitter. Unlike interactions that occur over the phone or face to face, text conversations can sometimes be difficult to convey meaning and tone. This means that it is very important to carefully choose your words, and consciously make sure each email and Tweet leaves your customers knowing that they are welcome to reach out anytime, and you are happy to help out. The tips below are just a few ways that our Nimble Care Ninjas deliver friendly customer service daily! Read more ›

5 Must-See TED Talks To Improve Your Customer Support

5 Must-See TED Talks To Improve Your Customer Support
By June 24, 2016 Customer Care, Customer Focus

Customers are the foundation of any thriving business and understanding how to satisfy your clientele takes more than putting on a good smile and nodding occasionally. To truly impact your customer’s journey, you must be willing to put your ego aside and place yourself in their shoes – to show empathy, to connect and to truly listen without bias. Having strong emotional intelligence does not come easy to everyone but with enough sincere practice, it can be cultivated. Read more ›