Articles by: Samantha

Self-Care Tips For The Dedicated Customer Care Agent

Self-Care Tips For The Dedicated Customer Care Agent
By March 8, 2016 Customer Focus

Working in customer care can be a rewarding job for those of us who love helping others! Here at Nimble, we understand the importance of providing our customers with the best support possible. We hire people for this job who demonstrate stellar emotional intelligence. They are naturally patient, empathic and attentive listeners. As a Care Ninja, I am constantly putting these skills to work when communicating with different people from all over the globe! Each customer comes with their own unique personalities and stories to tell. Depending on the scenario, I must be ready to take on any subject that may arise. This could be both good or bad.   Read more ›

A Quick Guide To Getting Started In @Nimble

A Quick Guide To Getting Started In @Nimble

Before I became a member of the Nimble team a few years ago, I knew very little about social CRMs. I mean, I simply knew the basics, that being CRM stands for customer relationship management and gathering all of your contacts in one platform. Read more ›

Beat The Back To Work Blues With These Simple Tips!

Beat The Back To Work Blues With These Simple Tips!
By January 5, 2016 Small Business, Social Business

With the holidays now at its end, the idea of rejoining the day to day work routine could seem a little daunting. Vacations sometimes spoil us – allowing us the power to turn off our alarm clocks, stuff our bellies full of holiday foods and focus primarily on hobbies we never get our hands on throughout the year. Even those of us who love what we do can find it difficult to get back into a productive mindset after all the Thanksgiving turkey, Christmas specials and New Year festivities. Read more ›

Get The Most Out Of Your Nimble Q&A Session

Get The Most Out Of Your Nimble Q&A Session
By November 24, 2015 Nimble Tips

A customer’s journey into a new CRM system is often times considered a challenge. This is especially true if the customer is unfamiliar with the world of CRMs. However, getting your account setup with Nimble doesn’t have to be a struggle as our support team is always here to help strengthen our customer’s Nimble expertise. Read more ›

Bring in the Holidays with a Merry Little Office Party

Bring in the Holidays with a Merry Little Office Party
By October 20, 2015 Small Business, Social Business

Christmas comes but once a year. In sunny Santa Monica, where the Nimble headquarters reside, it’s a time where the weather changes from 90 degrees to 60 degrees, Christmas sweaters start to make a reappearance, holiday music is everywhere you go, Santas ring their bells on every corner and best of all, our office, like many others, throw an unforgettable holiday party! Read more ›

Use Empathy To Strengthen Your Customer Care

Use Empathy To Strengthen Your Customer Care

You’re waiting in line at a clothing store. The only element that stands between you and your receipt is the little old lady in front of you screeching about why she should be allowed to return her year old moccasins. She claimed she never used them. That she never took strolls around the block in them. Yet they are enfeebled and mangled with deep gnaw marks made most likely by the tiny chihuahua yapping away in her bag. You wait for the woman to finish her tall tale and the cashier to lay into her. Cause, all in all, the cashier is in the right… Right? Read more ›