Articles by: Abby McCormick

Enjoy the Summer From Your Office

Enjoy the Summer From Your Office

We haven’t been in school for awhile, but that doesn’t mean we aren’t susceptible to the lure of summertime chill. It’s not just the Nimble team that wants to be outside every minute, but it seems like every working adult in Santa Monica is out and about trying to enjoy the clear skies and warm vibes of July. In fact, our neighbors across the street are starting up a BBQ as I type. Read more ›

The Latest Webinar is Totally Tweetable

The Latest Webinar is Totally Tweetable

Who: Our latest webinar, Whistle While You Work: Building Your Brand and Nurturing Your Network Everywhere You Work, features the wonderful Viveka von Rosen and our Nimble CEO Jon Ferrara. Read more ›

5 Ways Our Customers Help Us Thrive

5 Ways Our Customers Help Us Thrive

They aren’t shy to call us out

Many of our customers have used multiple CRM systems and gained lots of experience using the tools of their trade. They know what they want, and they aren’t timid about letting us know. We often get Emails with valuable feedback such as competitor comparisons, suggested integrations, feature requests, user experience, review on first look, marketing advice, customer service ratings, support ticket alterations, mailing list critiques and more. These emails are precious data to our team and fundamental to shaping how we see the Nimble of the future. Read more ›

4 Ways We Help Our Customers Get Zen

4 Ways We Help Our Customers Get Zen
By April 29, 2015 Customer Focus, Small Business

I think we can all pull a couple nightmare customer service stories from the top of our heads. I still shudder from a few too many endless phone calls with headache-inducing hold music and little resolution to be found. A lot of times, customers are so used to expecting bad service, they don’t want to deal with any support channel or any customer representative. People find themselves frustrated before we’ve even had a chance to respond to their support ticket. Read more ›

Bring Your Network to Work: Empower #Social Employees

Bring Your Network to Work: Empower #Social Employees

“Social Businesses are Powered by Social Employees” features our Nimble CEO Jon Ferrara, and his guest experts: Meddle CMO and A World Gone Social author Ted Coiné and IBM digital engagement strategist and founder of Executive Social Academy Jim Claussen. Read more ›

Use Multiple Social Networks to Win in Today’s Social World

Use Multiple Social Networks to Win in Today’s Social World

We all know the reference when we say “50 Shades,” but I promise you we aren’t trying to complicate any business relationships. We’re just pointing out that Linkedin is a powerful and essential tool, but there are also many additional ways to increase your social selling efforts while furthering your LinkedIn navigation. Read more ›