Articles by: Krystan Linneer

Using Product Knowledge to Deliver Great Customer Service

Using Product Knowledge to Deliver Great Customer Service

There are many qualities that come together to create a fantastic customer support representative: Empathy, Creativity, and Friendliness, just to name a few! One of the top qualities one must possess to consistently deliver a great customer experience is knowledge of the product your users will be making a part of their daily lives. Read more ›

Four Tips for a Healthy Office Lifestyle

Four Tips for a Healthy Office Lifestyle
By February 22, 2016 Social Selling

We’re a little over halfway through February, and many of us made New Year’s Resolutions to become overall healthier in some way – being more active, eating better, or even enriching ourselves with intellectual pursuits. Now is about the time when, for some of us, our resolve begins to wane, and we begin to do those things less while work enters busier seasons. However, engaging in healthy behaviors around the office may help to keep yourself motivated outside of work, and they will help your productivity during the day! Following any of these four tips will be a great start in helping you to achieve this. Read more ›

Tips for Teams! Being Nimble with Team Management

Tips for Teams! Being Nimble with Team Management
By January 29, 2016 Social Selling, Using Nimble

Recently, our team of Nimble Care Ninjas has seen many questions from team leaders asking for some advice on the following:

“Contacts and Deals are all public! How can I differentiate which Deals my team members are working on, and who they are in charge of reaching out to?” Read more ›

Ringing in the New Year with Professional Resolutions

Ringing in the New Year with Professional Resolutions
By December 16, 2015 Small Business, Social Business

As the year draws to a close, it becomes the time where we reflect on where we have come from, and where we are headed in the year to come. We make New Year’s resolutions, mostly of the personal type. We want to eat better, go to the gym more, and make time for activities that will develop ourselves and make us more well-rounded people. However, it is equally as important to be introspective in our professional lives as well – as a whole organization, in your smaller teams, and individually. One of the best ways to make sure everyone is on the same page is to have a meeting and discuss your resolutions for the new year. Read more ›

Contact Management: Organizing Your Contacts in Nimble

Contact Management: Organizing Your Contacts in Nimble

Getting to Know Your Leads

You’ve got a lunch meeting with a potential client coming up.  What tools do you use to prepare?  Small talk about the establishment and the food will only take you so far.  How can you ensure that you will both walk away from this meeting feeling like you’re ready to move forward with a deal?  You will first need to make a personal connection with your client. Connecting in an authentic way will make any future business decisions easier down the road because you have built a strong foundation based on genuine personal interest.   Read more ›

How to be Nimble in LinkedIn

How to be Nimble in LinkedIn
By September 30, 2015 Social Selling

A recurring question that we receive in our support channel is, “Why is Twitter the only social stream I can see in Nimble?  Why can’t I see my communications from LinkedIn or Facebook?” Read more ›