Chase Clemons Articles by: Chase Clemons

Using Twitter for Customer Support and Service

Using Twitter for Customer Support and Service
By April 8, 2013 Social Media

I love when the apps I use have Twitter handles for support. I mean – absolutely love it. It’s quick, concise, and easy to use. Nothing new to learn on my end. I’ll head to a company’s Twitter page before I even try figuring out their complicated process for sending them an email.

Social media can be a truly effective customer support channel for any company out there. But you’ve got to remember a few things about it. Read more ›

Writing Better Support Emails (for Humans)

Writing Better Support Emails (for Humans)
By February 25, 2013 Social Business

Chase Clemons (currently rocking customer support at 37signals) has written an ebook  full of practical advice about writing world-class customer service emails. Some of his best points and examples are summarized in this post. We think these techniques will be particularly useful for small companies, where everyone on the team might be handling customer service and support requests. Read more ›